According to David Weinberger today…
According to the Center for Media Research:
A recent survey on current attitudes towards customer ratings and reviews by Bazaarvoice and Vizu Corporation, shows that about three out of four shoppers say that it is extremely or very important to read customer reviews before making a purchase, and they prefer peer reviews over expert reviews by a 6-to-1 margin.
Of couse, Bazaarvoice provides customer review capabilities to vendors.
I don’t know about the 6-to-1 spread, but I don’t doubt people’s preference for peer reviews. And we find with Front Porch Forum that folks like reviews from nearby neighbors even better… one of the most common types of posting on the FPF neighborhood forums.
Jeff Howe has an upbeat piece in Wired magazine (7/24/2007) about Gannett’s big changes to bring their newspapers into the internet age.
By March 2006, the pieces were in place. The Web was to become the primary vehicle for news, with frequent, round-the-clock updates. The newsroom would be rechristened the Information Center, while traditional departments like Metro and Business would give way to the Digital and Community Conversation desks. Photographers would be trained to shoot video, which would be posted online. Investigations would no longer be conducted by a coven of professionals working in secret. Instead, they’d be crowdsourced — farmed out to readers who’d join in the detective work. Gannett papers would also become repositories of local information, spilling over with data about everything from potholes to public officials’ salaries. “We must mix our content with professional journalism and amateur contributions,” read one of the PowerPoint slides prepared by Gannett execs. “The future is pro-am.”
Howe goes on to look at several of the new features… mom-focused online social networking, public info databases, “Get Published” areas, etc. At least one of Gannett’s 85 dailies is finding success with one piece…
When cincyMOMS [the Cincinnati Enquirer‘s mom’s social networking site] launched in late January, Mitchell was responsible for seeding its discussion areas with posts and moderating forums. After 12 weeks, the site — a blend of forums and user-generated photos — was receiving 40,000 pageviews a day, and demand for ad space was outstripping supply. Initially, cincyMOMS was projected to bring in $200,000 its first year; it made $386,000 in half that time.
Gannett hopes the popularity of cincyMOMS is a sign that a long-lost demographic is coming back to the fold. Only 27 percent of young women read a daily newspaper, and the proportion in Cincinnati who read the Enquirer is even more anemic. Visitors to cincyMOMS may not be more inclined to pick up the print edition of the paper, but as they flock to the Web, advertisers are happy to follow. And more than half of the cincyMOMS advertisers are new to the Enquirer.
The long Wired article offers some interesting insights into our local Gannett outpost, the Burlington Free Press. Its rate of change has been nothing short of remarkable over the last year given its reputation. It’ll be interesting to see which, if any, of these new offerings survive and thrive.
Of the thousands of messages coursing through Front Porch Forum locally, occasionally someone will reference a conventional Free Press article, perhaps with a weblink… that’s great. Besides that, the only other mentions I can recall are when Free Press employees have plugged the paper’s new web features to their neighbors… oh, and some traditional customers are calling for some kind of neighborhood action to protest lousy delivery service lately. And some comments about a recent cost-cutting dust-up about eliminating free parking for the paper’s well-regarded reporting staff…
“While people are angry,” said one veteran journalist at Vermont’s largest daily newspaper, this week “the prevailing mood is one of disgust.”
Times are changing.
Mark Glaser at PBS.org’s MediaShift wrote about FPF previously and yesterday…
When I put the question to MediaShift readers about where they get neighborhood news, I was inundated by fans of the Front Porch Forum
service in Burlington, Vermont…
Normally I tend to discount these types of write-in campaigns, but I have to admit that I like what Front Porch Forum is doing. The service is currently in a test phase covering 130 neighborhoods around Burlington. You can only sign up for the neighborhood you live in, and then you start getting email newsletters with news tidbits, items for sale, business openings, and more — submitted by people in the neighborhood. They are closed lists that aren’t accessible to the public, and each posting includes the person’s name, mailing address and email address to verify who they are…
It will be interesting to see if this closed approach via email — similar to the closed approach of the early Facebook — will foster a better way of keeping tabs on community news beyond Burlington. And of course, the question remains how to make money off of email lists, and including local businesses in the mix…
Thanks to Mark for the coverage. It’s a fair description of FPF; however, I think the email aspect of our service needn’t be over emphasized. Email is the best primary distribution method for the our audience currently. That’ll change over time. In our flagship neighborhood, 90% of the households subscribe with 50% posting content in the past six months… that includes folks in their 80s on down to teens looking for babysitting jobs. They all use email. They don’t all use RSS, text messaging, Facebook, etc. In a sense, we’re hosting a bunch of private group blogs… each one focused on a neighborhood… but we’re using email for now.
Sounds like this effort is getting traction…
With the probably exception of Yelp, standalone review sites haven’t figured out a way to make money. In the past year, InsiderPages was sold off to CitySearch, and Judy’s Book, famously, changed its model to coupons.
So why would Josh Walker, Forrester’s former head of consumer research, dive into the game with both feet? Walker’s CityVoter, which raised an initial round of $1.1 million from two Boston-area funders, has been in operation since last year, and now has 25 employees.
CityVoter works with local TV stations…
While the site is still branded as “beta,” the lineup of stations, which get local exclusivity, is getting real. CityVoter now has nine stations, 120,000 registered users, and 410,000 votes. It is expecting to launch 25 more stations before the year is out. More importantly, CityVoter has developed relationships with key station groups – rather than landing deals, one station at a time.
Read more on The Local Onliner.
Yelvington writes today about the wax and wane of social networking site popularity…
Brands just aren’t what they used to be. A brand used to be something that stood the test of time. Now a brand is still powerful in terms of defining what a product is all about, but when it comes to loyalty, fuggetaboutit. Brands today are volatile.
Nowhere is this more apparent than in the social networking space, where Orkut and Friendster are about as attractive as yesterday’s dog food. Myspace, the hot item just six months ago, is in a brand tailspin from which it may not recover; even the kids are sneering at it. And the new darling? It’s Facebook, which a year ago looked like a dead-end street…
Facebook’s founders supposedly have turned down offers approaching a billion dollars for the site. Smart or not? Facebook is certainly ascendant. The question I have is: For how long?
Amen. I think of hang-outs from my high school days… a particular hamburger stand for a couple months, until all the kid brothers and sisters showed up, then the crowd would up and move to the arcade on Saturday nights after the football game… then the pizza shop… then the 24-hour donut place (hmm… them’s good eats!).
I seem to recall that the arcade did NOT survive when the in-crowd moved on. Other places did fine and probably preferred that the teenagers got lost after awhile.
So I’m guessing that the “it” social networking site will continue to shift (I don’t know who’s after Facebook)… it’s not about bells and whistles, it’s about who’s there. That’s reasonable. Some sites will compete for the favor of the masses, while others will be content to develop niches.
I like Front Porch Forum‘s potential. It’s not about popularity, it’s social networking with your neighbors… online a little so it can happen in person a lot. I see it as a solid base that doesn’t try to compete with the trendies… part of any real community’s infrastructure. We’ll see.
Yelvington.com writes today about “good enough” technology…
Truly disruptive technologies tend to enter the environment at the low end, not the high end.
To incumbents, they may at first appear to be a joke. Two examples from the world of database technology serve as examples.
He lists a couple of examples, including…
The first is MySQL, a free relational database server that began as a fairly primitive tool.
“Real” database administrators — the guys with Oracle DBA certifications — sneered at it. A toy fit only for amateurs, it nevertheless was “good enough” to enable thousands of new Web-based applications (including the software that runs this blog). As it improved, it climbed the ladder of quality and eventually became the data engine behind Google AdSense, a truly disruptive technology.
This reminds me of the reaction we sometimes get from “experts” to Front Porch Forum. They hear all the hubbub from our members and visit the site expecting more flash. But it’s not new space-age technology, nor is it festooned with all the latest bells and whistles. It IS disrupting things in our one pilot area though.
Ghost of Midnight is an online journal about fostering community within neighborhoods, with a special focus on Front Porch Forum (FPF). My wife, Valerie, and I founded FPF in 2006... read more