Monthly Archives: July 2007
Friendliness makes the neighborhood
Front Porch Forum operates under the assumption that when neighbors communicate frequently in civil, constructive ways with all parties clearly identified, that over time all those exchanges will add up to a stronger sense of community. So while FPF members partake in many of the wonders of contemporary online social networking (buy, sell, trade, free, referrals, politics, organizing, reviews, news, advice, etc.), it all adds up to a more neighborly place to live… because all those folks coming at you through your computer are nearby neighbors who will be seen next time you walk the dog, sweep the walk, check the mail, etc.
Now this from Kevin Harris in the land of “Neighbourhoods” discussing a new report in the U.K. that…
… appears to suggest that the most important factor for people who expressed satisfaction with their area, was that ‘people are friendly.’
The negative factors were all about disorder… The implication seems to be that if you invest a lot in helping local people to get involved… you still cannot necessarily expect them to feel more satisfied with where they live.
Whereas, it would seem, were you to invest in people being friendly to one another (and get results from that investment), you could expect that to show up in your satisfaction survey in a couple of years time. Yet another argument for more street parties and new ways of promoting neighbourliness. [emphasis added] It does seem as if social relations and behaviour at local level are gradually coming to be perceived as being of significance.
Backfence Looking Back
Mark Potts, co-founder of Backfence.com, offers an overview of the experience today…
I thought it would be helpful to discuss some of what we learned from Backfence–and why I’m still very optimistic that a similar model can and will succeed. Over the past couple of years, we’ve seen the appearance of a large number of different variations and models for creating and operating user-generated, citizens’ media or hyperlocal sites. Like Backfence, all of these nascent efforts are fascinating laboratories—and also like Backfence, none has yet proven to be a successful, sustainable long-term business model. So it’s difficult at this juncture to say what’s “right” and what’s “wrong.” But based on the Backfence experience, here are are a few things I believe are essential for success of a user-generated hyperlocal site:
- Engage the community. This may be the single most critical element. It’s not about technology, it’s not about journalism, it’s not about whizbang Web 2.0 features. It’s about bringing community members together to share what they know about what’s going on around town. A top-down, “if you build it, they will come” strategy absolutely does not work.
- It’s not journalism—it’s a conversation.
- Hyperlocal content is really mundane.
- Trust the audience.
- Focus on strong, well-defined communities… It’s possible to argue, in fact, that a hyperlocal site ideally should operate at the neighborhood level—that even a town is too big.
- Leverage social networking.
- There is most certainly a robust hyperlocal advertising business.
- Keep costs down.
- Partner with a media company or some other distribution source.
- Hyperlocal works.
- Hyperlocal is really hard.
The full piece is certainly worth a look. Almost all the points made here jibe with what we’ve seen with Front Porch Forum since our beta launch last fall, and since our initial flagship neighborhood forum got underway in 2000. Some additional points from Mark…
- [Content] varied from community to community—McLean was heavy on youth sports; Reston had a lot of discussions about local politics. These reflected the interests in those towns.
- Some of our best content was long, back-and-forth discussions about local issues, where the meat was in the discussions. We also had a number of stories from the community that were picked up a few days later by local media.
- We had a lot of posting of announcements and press releases by local organizations, which generally didn’t foment much discussion, but often received a lot of page views as the community checked to see what was going on around town.
- Least expected: The success of our user-generated event calendar, in all communities. It was deep, it was comprehensive, and it was entirely user-contributed.
Boston Police hand out 40,000 Nametags
Here’s an interesting piece…
With the help of more than 150 volunteers, the Boston Police Department, in honor of National Night Out 2007, will distribute 40,000 nametags at Fenway Park to attendees at the Red Sox – Blue Jays Game on July 15. The Boston Police Department’s Neighborhood Crime Watch Unit is embarking on this “Nametag Day” to encourage fans in attendance to get to know their neighbors. Neighbors who know each other are more likely to care for and watch out for each other. This reduces crime and strengthens their community. Boston Police Commissioner Ed Davis will welcome the crowd and officially kick off National Night Out Boston 2007. This year’s theme is “Unity through Community,” which is made possible when neighbors get to know each other simply by learning each other’s names. More information about National Night Out Boston 2007 can be found at www.BostonCrimeWatch.com.
The use of nametags comes from Joseph Porcelli’s (BPD Neighborhood Crime Watch Unit) “Nametag Project.” Joseph and others in the United States and Canada have been wearing nametags since January 1, 2007, everyday, all the time, everywhere they go to encourage people to get to know their neighbors and speak to each other. The project has received national recognition. For more information on The Nametag Project visit www.thenametagproject.com.
Some folks compare a successful Front Porch Forum neighborhood to all the neighbors wearing name tags, since every posting include the writers full name, street and email address. A bit cumbersome, but there’s no getting around the value of displaying names.
Krillion Traffic… and FPF’s
The Local Onliner reports today…
Krillion, the retail search engine optimizer whose motto is “find national brands, locally,” is now getting 65,000 unique visitors per month and over 200,000 page views to its appliances, the first of many planned verticals. A second vertical, still unannounced, is currently being readied for release.
There’s more news about where Krillion is headed, but its traffic data caught my eye. Front Porch Forum‘s web traffic is the same order of magnitude and growing steadily. And, FPF is only focused on one small metro-area right now. And, the bulk of our service is email… our website gets a fraction of our total online traffic.
Topix Forum Posting Pattern
Digging a little deeper into the MediaShift piece about Topix providing small town forums…
We found that in most places in this country, we are the only high-end news site. What happens is this odd pattern where a news event happens, and they find our site online and they like it and stick. One of the more dramatic cases was when two tornadoes struck Caruthersville, Mo. Up to that point, we had a little activity there but it was pretty low. That day we had 600 posts about the tornadoes
, and it was astonishing, there were first-hand accounts and people were asking if so-and-so was OK. People in the town were responding and saying, ‘yes, they’re OK.’ A few months later, a lot of the people had stayed in the forums.
There’s a lot of local gossip and chit-chat. Will it pass a test for being journalism or not? Well, a lot of important issues would pop up, like about the police chief or a sex scandal at the high school. The traffic is sustained by the gossip and chat, but from time to time, they want to talk about important civic issues, and because we’re the only site that offers that, this is where they do it.
Tolles: If you look at the curve of posts [click graphic on left], you had this initial burst of posts with the tornadoes, and then the daily chatter in the forums. But somewhere along the line, there was this unpopular police chief and government, and now the post volume is higher than it was during the spike around the tornadoes. It’s got to the point where I sent a person from my staff out there and he’s videotaping the town, making a mini-documentary, and everyone there knows Topix. People in this little town know us.
This posting pattern is similar to what we’re seeing in Front Porch Forum‘s various neighborhood forums. Low level chatter as people join and it slowly builds. However, in a neighborhood with a galvanizing event (unwanted big box store, crime wave, etc.), we seek a spike. Post spike, however, the plateau is raised. Then, the second big issue (that is, in the neighborhoods that have had two big issues so far), message traffic gets big and stays there.
Yelvington on Backfence and Front Porch
Steve Yelvington writes about Backfence‘s recent closure…
We still don’t know the right scale for doing this sort of thing, and that scale may actually be shifting as more people sign up for cheap broadband and become comfortable with creating and not just consuming content. Backfence cofounder Mark Potts once speculated in a conversation that the right physical community size is under 50,000. We’ve had great debates about that where I work; one point of view says a local high school district can serve as a useful proxy for defining a natural community, but your mileage may vary.
People settle into community levels… think concentric circles. Maybe 150 friends in the inner circle. More like 2,000 in the neighborhood… the elementary school district. Maybe 50,000 is the next hop… the high school level. And so on. Capital wants to centralize and standardize across as many people as possible… think USAToday. People tend toward decentralization and diversity… think distinct neighborhoods or yore with their own corner stores, clubs, ethnic flavors, etc. Front Porch Forum is designed for the neighborhood level.
A successful community model and a successful business model are not the same thing. The tricky part is going to involve finding the intersection. Something like Front Porch Forum might have a great community model but never be able to make a significant profit, or vice versa. Or the right business model might involve delivery of a print component, something many Web-centric developers might overlook or avoid.
With 20% of our pilot city subscribing in our first half-year via word-of-mouth, I remain optimistic about FPF’s evolving business model. Time will tell!
Everybody underestimates how hard and how expensive it is to build a powerful brand at a geographic community level. If you went down the street in one of Backfence’s markets and knocked on doors, how many people would have a strong, clear, positive notion of what Backfence was all about and why they should use it? This is one place where incumbent, offline media may have a great advantage, although in many cases it can’t deliver the message to the targets of greatest opportunity (nonconsumers).
Good point.
Neighborhood Mapping Tool
Glenn reports on AnyGeo today…
Maponics, LLC announced today the full release of Maponics Neighborhood Boundaries™. Until now, websites offering local search, including social marketing, real estate and Web 2.0 sites, have had to provide search results based upon ZIP Code or city name. By integrating Maponics Neighborhood Boundaries, search results for hundreds of cities can now be filtered and even mapped by universally accepted city neighborhood boundaries. The result – more relevant local search results, more loyal site visitors and higher ad revenue. More about the dataset… Covering hundreds of the top US cities, the Maponics Neighborhood Boundaries database includes all latitude and longitude coordinates for each neighborhood polygon. It is specifically designed for easy integration into Google™, Yahoo!®, or Microsoft® map mash-ups or into back-end data analysis applications.
The idea of mapping by neighborhood is a very clever one and I believe offers amazing opportunities to the users of these data. Given the social and economic characteristics that residents of a “neighborhood” share this could indeed truly become a very powerful and useful data product… I can’t wait to see where this goes as we see apps developed based on neighborhood data. See www.maponics.com
Front Porch Forum has created polygons for neighborhood boundaries in our pilot area (Burlington, VT) and it’s more art than science. Some are obvious to everyone, other areas defy consensus.
About Blog
Ghost of Midnight is an online journal about fostering community within neighborhoods, with a special focus on Front Porch Forum (FPF). My wife, Valerie, and I founded FPF in 2006... read more
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