Category Archives: Community Management

Tumblr runs counter to web convention

#VT – Folks are sharing yesterday’s NYTimes’ piece about Tumblr… “reminds me of Front Porch Forum.”  Well… we’re flattered!

Of course, Tumblr and FPF operate at different scales and offer different products.  Tumblr has been used to create 60 million blogs globally.  We host 100 neighborhood/small town FPFs in Vermont… and about 40,000 households participate (out of our 110,000-household coverage area).

Some bits from the New York Times Magazine article by Rob Walker…

The design of Tumblr, the blogging tool and social network, is guided by feeling. In particular, the feelings of David Karp, the company’s 26-year-old founder, whose instincts tend to run counter to current Web conventions. Tumblr does not display “follower” counts, for example, or other numerical markers of popularity that are viewed as crucial social-media features, because Karp finds them “really gross.” The culture of public friend-and-follow reciprocity that theoretically expands a social networking service can, in his view, “really poison a whole community.”

Possibly such a view of Internet culture could be arrived at by way of deliberate study of online group behavior. But that’s not how Tumblr was made. “David built it for himself,” John Maloney, until recently the company’s president, told me…

The trick is making page views equal money. “Pretty much every large tech company today,” Karp said, is essentially “metrics driven.” Google, Twitter, Facebook: they’re obsessed with “optimizing” services, design, functionality and aesthetics through constant testing and tweaking. That ability to optimize and (not incidentally) monetize user experiences by reacting to microlevel data is the essence of Web-business magic, as it is generally understood.

Karp chose not to operate that way. Rather than monetizing clicks, he wants advertisers to view Tumblr as a place to promote particularly creative campaigns to an audience whose attention is worth paying for…

The features Tumblr eliminates are as important to the way it feels as those it adopts. Bijan Sabet of Spark Capital, an early Tumblr investor who sits on its board, says that it is “normal behavior” for a founder to be excited about adding new bells and whistles, but Karp seems excited about doing the opposite: “He’ll tell us, “˜Hey, got a new version coming up and I took four features out!’ “…

Karp’s thinking about the comments section, which is generally assumed to be a core blog feature, helps illustrate his broader ideas about how design shapes behavior online. Typically, a YouTube video or blog post or article on a newspaper’s site is the dominant object, with comments strewed below it, buried like so much garbage. Thus many commenters feel they must scream to be noticed, and do so in all caps, profanely and with maximum hyperbole. This, Karp argues, brings out the worst in people, so Tumblr’s design does not include a comments section.

How, then, to encourage feedback while discouraging drive-by hecklers who make you never want to post again? First, Karp notes, you can comment on someone else’s post, by reblogging it and adding your reaction. But that reaction appears on your Tumblr, not the one you’re commenting on. “So if you’re going to be a jerk, you’re looking like a jerk in your own space, and my space is still pristine,” Karp explains. This makes for a thoughtful network and encourages expression and, ultimately, creativity. “That’s how you can design to make a community more positive.”