Category Archives: Online Civility

“… whether we agree, disagree, or simply are not sure”

Posted on Monday, April 13, 2009 by No comments yet

Thomas Hark, President of the Vermont Youth Conservation Corps, makes good and frequent use of Front Porch Forum in Richmond, where VYCC’s West Monitor Barn is located.  Currently, there’s some interesting back and forth about a beef-cattle proposal.  Good points all around, but what really caught my attention was Thomas’ remark…

Front Porch Forum is a fantastic tool to share these sorts of concerns, ideas, and more… whether we agree, disagree, or simply are not sure. I am grateful to have such a communication tool available.

Online community management skills are essential

Posted on Friday, December 19, 2008 by No comments yet

Matt Thompson posted on his blog today…

I’ve been parroting Kevin Kelly’s “1,000 true fans” model so much recently that I forget how many people still haven’t heard it…

BTW: This principle dovetails nicely with Caterina Fake’s philosophy that you build a real community by greeting each early user at the door. Among the most essential skills that I believe must be taught to tomorrow’s journalists is community management — a skill entirely lost in today’s discussions about newsroom training. Technical training will be obsolete in a year. But the best community managers on the Web today employ principles refined over a long history of community leadership.

The value of community management to Front Porch Forum‘s early success becomes more apparent every day.

Don’t talk about religion or politics?

Posted on Wednesday, December 17, 2008 by No comments yet

Growing up in the Midwest in the 1960s and 70s, I frequently heard that one simply did NOT talk about religion or politics.  I somehow combined this etiquette demand with the admonition that I was not to say swear words either.  Needless to say, this approach left me confused… “but how are you supposed to learn and debate and change if you can’t talk about this sh#$@t?”  Oops.

Many people, I think, still feel that it’s improper to talk about such matters among neighbors… at a block party, a school event, or on Front Porch Forum.

Recently, a member of the popular and rural Westford FPF forum posted a note about civil rights and gay marriage… an issue that is picking up steam in Vermont.  This led to a response from another resident…

If our Neighborhood Forum is going to turn into a political soapbox then I will remove myself from the mailing list.  I appreciate being kept informed on our community’s events, and knowing about lost dogs and items for sale, etc. I do NOT want to hear about somebody’s political or sexual orientation. I do not think this is an appropriate venue for such discussions.

And then a third neighbor responded to the above with…

online dictionary definition of a forum (#3)
an assembly, meeting place, … for the discussion of questions of public interest.

I like the Westford Neighborhood Forum from lost dogs, to school district issues, house sitters, farmers markets, and political issues… a place for the discussion of questions of public interest. We all won’t agree but let’s keep the forum open.

I am not interested in every posting on the Forum, but I am always eager to open the email marked Westford Neighborhood Forum and check out what is there.  I feel it is is a great resource for our community and hope it continues to grow.

It’s a tough question… some people are interested, able and willing to engage civilly about almost any topic, while others feel that some popular issues are simply out of bounds and should not be discussed openly.  Front Porch Forum’s mission is to help neighbors connect and foster community at the neighborhood/town level.  And to accomplish that we need lots of people to be involved… not just those of one political persuasion or another.  We also support open, civil and construction conversation among neighbors about many topics.  It’s a balancing act for all involved.

Online tools to help local communities

Posted on Saturday, November 15, 2008 by No comments yet

Matt, on the LocalMouth blog, writes recently

Personally, I think there’s great potential for simple online tools to bring local communities more closely together. It may be a struggle at the start to get together a critical mass of neighbours, and it may need a liberal dash of coaxing, but once you’ve got the ball rolling, people’s natural desire to communicate with others should take care of the rest. Good stuff will happen. ‘Good’ won’t always mean that people get along well or that arguments won’t take place. Far from it. When people are talking about stuff that matters, conversations are bound to get heated at times, and that’s where the delicate job of moderation comes in. But generally, I think, more communication between local people can be a very positive thing.

Right on!  He goes on to list several UK websites that each focus in a different way on their local community… and Front Porch Forum.

I look forward to checking out the local sites he mentions.  Thanks Matt!

Election season swamping FPF…

Posted on Monday, November 3, 2008 by No comments yet

I, for one, am looking forward to November 5… that’s right, the day AFTER the big election.  Front Porch Forum has been swamped with postings from citizens and elected officials alike… advocating for and against candidates and ballot measures.  The State Rep. race in Chittenden 3-04, the police station building site in South Burlington and on and on.

And I know I’m not alone.  Many of our subscribers love the political back and forth, while others are clearly fed up and ready to move on.  I got a lovely note today from an FPF member in South Burlington that was a pleasant surprise…

The other day, I decided to resist posting my emotional response to [a City Councilor’s] posting re. a police station on the Calkins Natural Area.  I was very angry, feeling that [he] misused a position of power to promote something that is very politically controversial.  I had considered using the FPF in the same way and decided that my neighborhood forum is a “place” for me to share and gather information on topics or issues that relate to our neighborhood and it isn’t a “place” for me to lobby my neighbors for one position or another. (Even though, our neighborhood probably has the most to lose on this specific topic.)  And… since [his] posting is out there, I may very well post my position, too.

Anyway, I want to say thank you for your commitment to FPF and what it provides all of us.  It is almost impossible in this era, to build a sense of “neighborliness”.  I’ve lived in my neighborhood for over 14 years and the FPF has introduced me to neighbors I would otherwise never know.

Sometimes, when we have responsibility for providing or “facilitating” a service and we have negative reactions to the facilitation, we wonder if it’s appreciated.  I want to tell you, it is.

Thank you for facilitating our ability to being good neighbors.

Don’t forget to vote on November 4!

Neighbors use Front Porch Forum to ignite drug dealing discussion

Posted on Wednesday, July 16, 2008 by No comments yet

We love to see neighbors “hitting singles” daily on Front Porch Forum… finding babysitters, selling bikes, connecting about car break-ins and so much more. And the weekly “doubles and triples” smacked out of the infield are a joy too… e.g., several folks using FPF to organize a couple weeks of meals in support of an ailing neighbor, a citywide debate about the future of the Moran Plant, etc.

And then we have the “home run” shots like in Burlington’s Old North End recently. A weeks-long back-and-forth centered around drug dealing attracted lots of postings and some strong emotion. The results… loads of neighbor-to-neighbor discussion, involvement of the police and city councilors, media coverage, and now a public meeting is being organized to dig into the challenging issues tied up in this topic. We’re thrilled that Front Porch Forum acted as a catalyst for these concrete steps… especially the face-to-face efforts like the public meeting. At some point, it’s usually best to move these more intense discussions offline into real time and real space… I’m grateful to those organizing this meeting.

As part of all this, Seven Days published a piece this week about my decision to suspend the drug dealing discussion for a couple of weeks on the ONE Central Neighborhood Forum. The tone of the discussion was heading toward “flaming,” that is, it was devolving down to where so many online discussions go to die… personal attacks, strident statements, etc. My step brought criticism from a few FPF subscribers, which we take to heart. And it also brought lots of praise for keeping the peace. Experience predicts it was a necessary move.

Front Porch Forum is a fine place for neighbors to take on challenging subjects (and has been used that way dozens of times). And in these situations we won’t allow it to become an online shouting match among a tiny minority… there are plenty of other venues on the internet for that kind of thing… and there’s only one Front Porch Forum!

Time to watch the neighbors score some more runs on behalf of community in their neighborhoods.

UPDATE: Seven Days just published my letter to the editor

I was glad to see Seven Days’ coverage of a Front Porch Forum discussion about neighborhood drug dealing. However, the title of your article [“Moderator Shuts Down Online Debate on ONE Drug Use,” July 16] mischaracterized the situation. We were not squelching community dialogue about this important issue — just the opposite.

Front Porch Forum exists to encourage and facilitate this kind of communication. I took the highly unusual step of suspending a single topic on one of our 130 neighborhood forums for two weeks in an attempt to let tempers cool and to reclaim a civil and inclusive tone. Allowing a neighborhood forum to devolve into an online shouting match among a tiny minority of subscribers drives people away and serves no one’s long-term interest.

In fact, we’re encouraged by the results in this case. Where previously there was little talk about drug dealing, now there’s loads of it, among hundreds of neighbors, city councilors, police and others. Media is reporting on this important issue. Public meetings are in the works. Front Porch Forum was a starting point and a catalyst for this positive activity.

So I respectfully offer an alternative headline: “Neighbors Use Front Porch Forum to Ignite Drug Dealing Discussion.”

Michael Wood-Lewis
BURLINGTON
Wood-Lewis is the co-founder of FrontPorchForum.com

UPDATE 2: I continue to get lovely feedback from FPF subscribers on this issue, such as this one…

I wanted to express my support for you surrounding the recent heated discussion on our FPF.

I am a member of several listservs, and have been for about a decade. Your moderation appears to me to be very appropriate and even generous. The vigilante attitude about “dismissing” you as a moderator resulting from the alleged violations of the 1st Amendment was absurd and lacked maturity. Living in Burlington sometimes skews the lens of reality for people, and I think the most outspoken opponents to what was clearly stated to be a 2 week moratorium, not “censorship”, had no idea what they were talking about.

Please continue your fabulous work and your level of moderation. The FPF is such an incredible asset to residents and I have no idea how I lived without it before moving back here.

UPDATE 3: See this follow-up posting

Steven Clilft… neighborhoods online

Posted on Saturday, May 3, 2008 by No comments yet

Steven Clift offers an interesting post about neighborhood-level online efforts, including Front Porch Forum.  We’re looking forward to participating in a  May 7  session he’s convening in Washington, DC, at the Case Foundation.

Building Community in an e-State

Posted on Thursday, April 24, 2008 by 1 comment

Vermont is working to become the first “e-State” with availability of broadband internet and cell phone coverage across 100% of the state… by 2010. The “100% of the state” bit is ambitious and lots of people, organizations are businesses and contributing toward the realization of this goal.

The State of Vermont justifies this ambition saying it will be good for economic development, healthcare, education, public safety and more. And part of the “and more” usually includes a vague reference to the e-State being good for society and civic engagement. Can the internet and cell phones enhance the sense of community in a town? Many people feel these tools actually turn people’s attention away from local community.

The Snelling Center is stepping in to address this issue with a one-day event on May 29, 2008…

Explore public policy issues, opportunities, and potential obstacles that will arise as Vermont becomes fully connected.

  • How might civic life change in a fully connected state?
  • How will we master emerging technologies so they unite us and strengthen communities?
  • How will we address issues of privacy, equity, resistance to change, ownership, and cost?
  • How will local and state governmental units ensure that all citizens have equal access to information and participation?

Details, agenda, and registration.

The keynote speaker will be Lewis Feldstein, Co-Author of Better Together, which he wrote with Bowling Alone author, Robert Putnam. Putnam will be speaking at UVM on April 28, 2008.

Rant and Rave vs. Neighborhood Miracle

Posted on Wednesday, January 23, 2008 by 1 comment

Feedback from Front Porch Forum subscribers is overwhelmingly positive.  So today’s complaint submitted by a member in Burlington’s Old North End got my attention…

Every day it seems as though Front Porch Forum, well all of us that subscribe, continue to become more and more like the “Rant & Rave” section of craigslist – as a result Front Porch Forum is increasingly more petty and negative.  It seems as though everyone climbs on a particular stream and loudly wines – Burlington Telecom is our latest victim of this electronic faceless diatribe.

So I bid FP adieu and cancel my account.  The incessant complaining is  just too much for me.
Bye.

Well… that’s regrettable.  I take this feedback seriously. I also think that a thick skin is required to engage in public discourse.  And, frankly, the tone on the FPF neighborhood forum in question is nothing like the nastiness of many online comment areas… no name calling, e.g.  Several recent postings in the neighborhood forum in question have been complaints about city services, litter, crime, etc.  But I’ve seen them as primarily constructive and civil… but I guess that’s subjective.

For the record, the other four postings this morning to accompany the one above in that neighborhood are… two follow-up points about local telecom options, a call for volunteer basketball helpers at the neighborhood school, and this gem of a follow-up of an earlier post from Matt…

Last night a miracle happened.  7 people, strangers until last night, put aside their excuses and braved the cold Vermont winter night to clean up our neighborhood.  We walked south on Elmwood, west on Peru, north on Champlain, then back to Elmwood by way of North.  Along the way we collected and disposed of 10 bags of garbage.  Despite the cold it was a good time.  Tara’s brownies flowed like a chocolate river in high flood.  The laughs were continual and of a high quality.  No cheap jokes in this bunch.  Just straight shooting zingers all the way.

Next time we’ll do a different block.  Next time we’ll have even more people, and I’ll bring prizes for the best find.*

*Prizes may consist of a high five, but it will be quality.  Seriously I have a no miss system, yes it cost me, and yes the price was worth it.

Definitely not “incessant complaining”… makes me proud to be associated with FPF’s members.