In classic form, the Burlington Free Press published an unsigned editorial today following up a recent piece of its reporting. Topic? Local government should use online social media…
More communities throughout Vermont should make better use of social media if only to keep residents informed and engaged. More people are turning to online services such as Facebook, YouTube and Twitter to be informed (entertained) and connected.
Local governments must make every effort to be where the people are. The Free Press reports that connection is missing in many towns and cities. Many towns post information on their official Web sites. Some towns also monitor Web-based networks with a hyper-local focus — by streets or neighborhoods — such as Front Porch Forum. But these kinds of online tools are largely passive…
Yes, I agree that local government’s mission is well served when they make effective use of social media. But the reporting and conclusion about Front Porch Forum miss the mark. (In fact, here are two examples of past Free Press articles that reported just the opposite of today’s editorial… here and here.)
For example, in the City of Burlington, 40% of the households subscribe and nearly every city councilor, school board member, and state rep. uses the service. Most Neighborhood Planning Assembly steering committee members partake, as do almost all City departments. In all, 250 local public officials make use of Front Porch Forum in Chittenden County, our pilot region.
And their use of it is anything but passive. A call to City Councilors, like Joan Shannon or Bill Keogh in the South End, would have set the record straight. They, like many other public servants, make frequent use of FPF to engage voters about a wide array of issues.
Further, citizen use of FPF is certainly not passive… that’s who does all the postings… thousand upon thousand of messages are exchanged among clearly identified nearby neighbors through Front Porch Forum (as many of the Free Press reporters and editors should know from personal experience in their own neighborhoods).
“… these kind of online tools are largely passive” — that’s actually a better description of traditional media, e.g., a newspaper, where professionals provide nearly all of the content. On FPF, the content comes from your nearby neighbors.
Finally, “social media” consultants are a dime a dozen these days, and most are telling businesses, governments, nonprofits, etc. the same thing… get into social media and start screaming your message across many different platforms. Anyone deaf yet? It’s growing ever harder to get people’s attention and hold it, let alone to get them to contribute to a discussion. Gratefully, FPF is full of more than 15,000 local people, most of whom are tuned in and making a difference.
UPDATE: An update is posted above.
The “local” web is all a-buzz today…
EveryBlock has been acquired by MSNBC.com
From the Local Onliner…
While the site takes a unique approach, it is poised to compete with other hyperlocal sites such as Outside.in, Topix.net, Placeblogger and Patch.com (acquired by AOL this summer for $10 million).
From TechCrunch…
EveryBlock currently covers only about 15 cities in the U.S. and comScore estimates its U.S. audience to be only 143,000 unique visitors a month (July, 2009). In contrast, competitor Outside.in attracts 800,000 unique visitors in the U.S. These are relatively small numbers, but these services do a good job of collecting neighborhood news without the expense of actually reporting it.
From Kara Swisher…
MSNBC.com–a joint venture of Microsoft (MSFT) and GE (GE) unit NBC Universal–paid several million dollars for the “hyper-local” information site, which is up and running in 15 cities, including New York, San Francisco, Seattle, Chicago and Boston, sources said.
In June, Time Warner (TWX) online unit AOL paid about $10 million to buy Patch Media.
The New York-based start-up is a platform that does deeply localized coverage of communities on a range of topics, from announcements to news to events to obituaries. It is aimed at competing with local newspapers and other media.
EveryBlock takes a slightly different approach, scouring a mass of publicly available data in a variety of U.S. cities from a variety of public records–such as crime stats, building permits and restaurant inspections–and reassembling them into more comprehensible and geographically relevant news feeds, depending on what a user asks for.
And we’ve been asking the same question as Gotham Gazette…
… anyone familiar with the Knight News Challenge knows about Knight’s open source requirement: projects developed with Knight funding must be released under an open source license — it is one of the terms of funding. EveryBlock released their source code a few months ago, but Biella Coleman posed an excellent question
“Since the code is under a GPL3, doesn’t MSNBC.com have to also keep it under the same license if modified? Or can they take the code base since Everyblock is a web-based service?”
… And, James Vasile at Hacker Visions has an answer. It is a complex answer, and worth a read. Loosely? The holder of the copyright is not necessarily bound by the license a project was released under.
Clay Shirky’s much blogged about essay about newspapers is — surprising for a topic so over analyzed — fresh and mind-opening…
… there is one possible answer to the question “If the old model is broken, what will work in its place?” The answer is: Nothing will work, but everything might. Now is the time for experiments, lots and lots of experiments, each of which will seem as minor at launch as craigslist did, as Wikipedia did, as octavo volumes did.
Journalism has always been subsidized. Sometimes it’s been Wal-Mart and the kid with the bike. Sometimes it’s been Richard Mellon Scaife. Increasingly, it’s you and me, donating our time. The list of models that are obviously working today, like Consumer Reports and NPR, like ProPublica and WikiLeaks, can’t be expanded to cover any general case, but then nothing is going to cover the general case.
It’s a thrill to be deeply involved in one such experiment… Front Porch Forum.
From Google disiple, Jeff Jarvis…
The promise of local ad support for news will come only if a new population of very small businesses can be served in new and effective ways – before Google beats everybody else to it. That’s apparent in the results of Webvisible and Nielsen surveys reported by MediaPost (via Marketeting Pilgrim and Frank Thinking), which show that local marketers are leaving newspapers and the yellow pages but are still dissatisfied with – and don’t pay enough attention to – internet marketing. Factoids:
* 42 percent of small businesses say they use the local paper less and 23 percent use yellow pages less – while 43 percent use search engines more.
* “Though 63% of consumers and small business owners turn to the internet first for information about local companies and 82% use search engines to do so, only 44% of small businesses have a website and half spend less than 10% of their marketing budget online.”
* “Only 9% are satisfied with their online marketing efforts.”
* Mediapost found a disconnect in how small-business owners act as business people and marketers vs. how they act as consumers. That is, as consumers, they use and are satisfied with the internet and search to find other local businesses, but as marketers themselves, they use online less.
The more creative and forward-thinking local small businesses keep finding Front Porch Forum in our pilot area. Most buy ads and report back remarkable results.
Ghost of Midnight is an online journal about fostering community within neighborhoods, with a special focus on Front Porch Forum (FPF). My wife, Valerie, and I founded FPF in 2006... read more