Category Archives: Local Reviews

Using FPF to reward good service

Posted on Monday, December 22, 2008 by • No comments yet

Myra Mathis-Flynn reported a story from Front Porch Forum today for the Burlington Free Press…

Michigan family quickly learns the Vermont way
By Myra Mathis-Flynn
Burlington Free Press
December 22, 2008

Much can happen in the process of a move, but when Patrick and Juliet Halladay decided to pack up their three kids and move from Michigan to Burlington, they did not anticipate someone almost losing a finger.

When Juliet Halladay was hired as a professor in the University of Vermont’s Elementary Education program, the family packed its belongings for the trip East. During the moving process, the Halladay’s couch dropped onto Juliet’s finger. The appendage was spared only because of her engagement ring, which took the brunt of the impact. As a result, the ring was a wreck.

Patrick Halladay ventured onto the Church Street Marketplace to find a local store to fix his wife’s ring. Enter Lippa’s Jewelers.

“This is a Christmas of some fiscal austerity,” Patrick Halladay said. “I decided to spend a bit of money to get the ring reshaped and thought that I would like to use someone local. I stopped at Lippa’s because it looked local. They said bring it in, it will be $20.”

When Jeff Berger, owner of Lippa’s came back, he told Halladay he owed nothing for the repair, and to have a happy holiday. Halladay immediately posted a story on the gesture on his neighborhood, Front Porch Forum so others could hear of the good deed.

“What really surprised me is that I have never been to the store; I’m not a regular; he had no idea who I was,” Halladay said. “It made me feel positively inclined to not have a good deed be unrewarded. It’s consistent to what we have found here in Burlington, people have a human aspect of doing business, which is a smart outlook.”

“These are things, you do them because you can,” Berger said. “Sure it’s my time and my expertise, but you just do them. I grew up in this business and one of the things I remember my grandfather telling me: ‘If you do something good for a client, they tell 10 people, something bad and they tell 100.’ They are acts of kindness. It takes a little bit of time sometimes, but that’s OK.”

Eleven years ago, Patrick Halladay proposed to Juliet with that ring on her birthday, Dec. 29. He will give her the repaired ring as a gift on their anniversary.

Lippa’s Jewelers is located at 112 Church St., or call 862-1042.

Backdoor Bakery and Front Porch Forum

Posted on Wednesday, December 17, 2008 by • 1 comment

Quote seen on the website for the Backdoor Bakery in Huntington, VT…

“Also on my mind — the best almond croissant I’ve ever had in my life — last Saturday — hot out of the oven from the Backdoor Bakery (my stomach thanks Front Porch Forum).”  -Catherine

This is a “community supported bakery”… locals buy shares in advance and get regular doses of fresh baked yum yums… reduces the risk for the mom and pop owners of this treasured local small business.  Suzanne Podhaizer of Seven Days wrote about it recently.

Front Porch Forum in Two Slides

Posted on Wednesday, December 10, 2008 by • No comments yet

Here’s Front Porch Forum boiled down to two slides…

Mega Local Sites in the News

Posted on Friday, November 21, 2008 by • No comments yet

CitySquares in Boston and beyond says business is good with advertisers’ coupons being hot.

Citysearch rebuilt its site. “Elements of the revamp include a more intuitive interface, an embrace of social media, a major focus on video, some new twists in mobile, and the development of a full-fledged local ad and content network that offers an alternative to Google’s dominant position.” –Local Onliner

Service Magic is doing very well, despite the general economic conditions.  Co-founder Rodney Rice’s “6 Keys to Success in Local Services” via Andrew Shotland:

  1. Build supply before demand
  2. Choose the right vertical focus/right branding
  3. Execute as a service business, not a dot com (too true)
  4. Control customer acquisition costs – apply real business metrics
  5. Utilize technologies that make sense now – not in 3, 5 or 10 years
  6. Focus on yourself, not the competition (the best advice ever)

Angie’s List took in more VC money recently, bringing it’s total raised to about $66 million.  And Shotland reports Angie Hicks saying “The biggest competitor in the space is ‘your next door neighbor.’”  Interesting.  In this light, Angie’s List offers another way to buy your way out of something you just can’t find the time to do… get to know the neighbors and have conversations with them.  Front Porch Forum, on the other hand, is free and uses things like plumber recommendations among clearly identified nearby neighbors as a way to help connect neighbors and lead toward more vital communities.

And again from Shotland…

The thing I love the most about both Angie’s and Rodney’s talks is that they are both very much outside the local search/Silicon Valley community in some ways (well Angie did raise a bunch of $ from VCs and Rodney did sell out to IAC, but besides that), but they are both incredibly successful.

Center’d integrates people, places and plans

Posted on Tuesday, October 14, 2008 by • No comments yet

Mike Boland posted today about a conversation with Center’d’s CEO who…

positions the company as a deeper dive into events, which breaths more functionality into all of the nuances of planning local outings. With the tag line, people, places, plans, it also brings in some social features and local search functionality.

The value proposition lies in the integration of these otherwise disparate local media categories. The idea is that a group of friends can plan a weekday dinner outing, find the location, read reviews (Yelp integration), invite people, and set up a landing page as a central source for event management. One can argue that this already exists with Google Maps, Yelp, and Evite, but the main point is that it doesn’t exist all in one place.

Center’d formerly was known as FatDoor.

Pay-per-post comes to Angie’s List?

Posted on Tuesday, October 14, 2008 by • No comments yet

Peter Krasilovsky reports today…

Getting people to submit reviews is hard. We’ve seen incentives such as $5 coffee cards (a lot), $10 gas cards, and direct donations to charity (InsiderPages‘ current model)…

This month, Angie’s List, a paid service founded in 1995 that counts 650,000 members… launches a review campaign with the biggest review incentive we’ve seen yet: a free Flip video camera for 15 submissions. The camera is worth about $120. Reviewers also get entered into a $5,000 sweepstakes.

The twist is that all 15 reviews must be for local services, and three of the submissions must be for Angie’s new medical category. The reports on Angie’s List aren’t likely to be rushed affairs, since each one follows a template with six questions — and your name is on it.

Whether you call them the “Three Ms” – members, messages and moolah – or the “Three Cs” – community, content and cash – one of the three critical elements to any Web 2.0 site is “user generated content.”  Those with the magic attract content, while others pay for it.  Some people get bent out of shape about this kind of thing… see it as a sin against all things webby and wonderful.  Not me.

Angie’s List is an established successful big business.  They charge people to participate and now they pay  people in certain cases to write their reviews.  This seems similar to the business of publishing as we’ve always known it… a publisher pays a writer to write and then sells the writing to readers for a fee.

Front Porch Forum does not charge its members to participate… to read or to write… although we have given away a few donated ball game tickets and gift certificates in raffles among members who posted recently.  Who knows what the future will bring?

I think we’ll see more and more experiments among Web 2.0 sites to capture a greater share of the three Cs.  Or is it the “Three Rs?”  Readers, ‘riters, and revenue.  Gotta have lots of all three!

UPDATE:  Andrew Shotland chimed in too.

Vermont PR Chick’s Free Advice

Posted on Friday, October 3, 2008 by • No comments yet

“Vermont public relations chick – Rachel Carter (www.rachelcarterpr.com)” offers “5 Free & Quick Ways to Promote Your Business” today.  And number five is…

Join your local Front Porch Forum and let your neighbors know who you are and what your business is! (www.frontporchforum.org)

Yes sir… and many have and do.  Thanks Rachel.

One of ten neighbors respond to request posted on FPF

Posted on Sunday, September 21, 2008 by • No comments yet

I don’t have much data about the multiplier effect of Front Porch Forum, that is, how much off-forum activity does an FPF posting stir up?  So I was interested to read the following from Mike in Burlington’s South End.  His small neighborhood of 120 households has about 70 of those subscribing to their FPF neighborhood forum.  And in response to his request for a good mechanic?  Nearly one of ten responded with a personal recommendation!  That’s typical from what we hear.

Hi neighbors, I received a lot of responses regarding mechanics last week, and also had a request from Sandra to share what I learned.  Here’s what folks had to say:

Katharine says: “we went to the other Kaigles and have had good luck, plus they sell fine xmas trees in nov.  they seemed to honor Christian’s work and were sort of in a position to help the customers that were formerly from RKaigles.”

Ryan says: “I’ve used the guy down at the Rotary for several small jobs….brakes, suspension…things of that nature.  There not set up to do alignments or machine work so you may need to find another place for those items.  What I do like about him is how he goes over the car with you to show you the problem and his hourly rates are pretty low, 45/hr last time I checked.”

Stephanie says: “I highly recommend bringing your cars to SVS on Batchelder St, just off Home Ave.  Darren is the main guy there and he is fantastic.  As a fairly naive, female car-owner it was important to me to find a straight-forward, no-nonsense mechanic.  SVS is the real deal.  I have had a few instances where the dealer has told me it would be over $1200 in work and Darren has taken care of it for $400.  And it’s a no-frills kind of establishment.  He’s a bit gruff, but I take comfort that I’m not paying for a socialite, I’m paying for quality work.”

Tom says: “I have been pleased with the work of Double G Auto on lower Birchcliff Pkwy. They used to run the Rotary Gulf, until 2-3 years ago. I have been pleased with their reasonable, quick and well done work on our 13 and 9 year old foreign cars. Hope you find this useful.”

Patricia says: “‘double G auto’ on birchcliff pkwy (behind champlain chocolates) is where i go and would highly recommend them.”

Mary says: “I use Double G Auto (Gary Sylvester) at 43 Birchcliff Pkwy (which is real close).  He used to be Rotary Gulf but wanted to do auto repair without pumping gas.”

“Bite Me”… now is that how your mother taught you how to talk?

Posted on Wednesday, September 10, 2008 by • No comments yet

When neighbors start heating up over a topic through Front Porch Forum, our local traditional media often picks up on it and writes a story.  Some issues are of larger public concern, e.g., violence, multi-million-dollar development projects, etc., while others are more modest.  Take today’s story by Suzanne Podhaizer in Seven Days: Right to Bite: New pizzeria offends some sensitive South Enders.  I can attest… it’s been a firey back and forth.

And on the subject of media coverage of FPF, I just looked back at Mike Ives’ well-written 7D piece about neighbors using FPF to combat vandalism in Burlington.  Here’s the traffic rank on the Seven Days website for the past week…

“All Experts” Recommend Front Porch Forum

Posted on Friday, August 29, 2008 by • No comments yet

Just stumbled across this exchange posted on AllExperts.com… (thanks David!)…

Expert: David Beckett
Date: 8/27/2008
Subject: Temporary Housing

Question
Hi David – I read your answers about Burlington and my husband & I decided to move here from Los Angeles a few months ago… We love it here. I am French and we need to go back to France for family reasons from November through March 2009 and I would hate to leave the house empty for a host of reasons.

Ideally we could rent the place (we have a beautiful 4 bedroom house in the Hill section) but I am not sure where to post an ad. The other option would be to have a professional come on a regular basis to ensure that everything is OK (i.e. heating still on). Do you have any recommendations for either solutions?

I assume we are not the only people to leave Vermont in the winter, I was just curious if there were any obvious resources available that we are not aware of.

Thank you in advance for your help.

Answer
Hello Isabelle – Glad you like Burlington! … You might also post a note on your “Front Porch Forum” email list, without your address of course, just asking if neighbors have people to recommend as short term renters or housesitters. If you haven’t gotten onto your neighborhood “Front Porch Forum” yet – I recommend it. You can read archives and sign up at http://www.frontporchforum.com

Please feel free to contact me directly – I’m happy to help. I live in your neighborhood.

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Ghost of Midnight is an online journal about fostering community within neighborhoods, with a special focus on Front Porch Forum (FPF). My wife, Valerie, and I founded FPF in 2006... read more

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