From an interview in .net magazine with Flickr co-founder Caterina Fake:
Community building is also what got Yahoo! so interested in Ludicorp’s creation and although Yahoo! has got some of the best technical resources behind it, Caterina believes that skills and money don’t guarantee users. “The interesting thing about acquisitions of this kind is that you can’t just suddenly build a community. You can’t just go out and replicate all of the features and functionality of something you’ve seen, it doesn’t really work that way.”
According to Caterina: “The most difficult part is not the technology but actually getting the people to behave well.” When first starting the community the Flickr team were spending nearly 24 hours online greeting each individual user, introducing them to each other and cultivating the community. “After a certain point you can let go and the community will start to maintain itself, explains Caterina. “People will greet each other and introduce their own practices into the social software. It’s always underestimated, but early on you need someone in there everyday who is kind of like the host of the party, who introduces everybody and takes their coat.”
Thanks to Jason Kottke for the reference, as well as an additional example.
With the development of Front Porch Forum, I too have been spending time online with our early members helping to shape that sense of community… online community that is. So that the positive, constructive, civil tone we’ve achieved will carry over from the online community into the actual neighborhood. Some have suggested that this aspect isn’t scalable… I’m confident it will be. Already we have about 6% of our members self-selected as neighborhood forum volunteers to help make this happen. People are able and willing to step up when it’s their neighborhood.
Burlington Telecom is a young internet provider that is bringing fiber optic broadband all the way to the home. This is the latest and greatest technology and it’s cheap! BT also offers telephone and “cable” TV (no copper). And the kicker… this innovative high tech outfit is owned by… the citizens of Burlington. It’s a municipal utility. All “profits” stay local… no distant corporate CEOs to feed or bail out of prison.
In our market, we have a small number of broadband options. The primary cable option has been Adelphia, which was swallowed by Comcast. That change is just hitting the ground here and I’ve been hearing from customers about the switch. Some haven’t had a problem, others have.
Here’s word from one unlucky chap who lives in Redrock:
“The switchover from Adelphia to Comcast has been a nightmare setting up forwarding loops and non-delivery notices. I am in the process of deleting most of some 21,306 messages… to get the half dozen legitimate ones.”
Ouch! He went on to sound an increasingly common refrain:
“Burlington Telecom doesn’t serve us yet… We can’t wait until they get here.”
Full disclosure: I volunteer on BT’s citizen advisory council and was a beta tester when their residential service started last fall.
Zvents received $7M in funding in November. More:
San Mateo, CA (PRNewswire) November 7, 2006 — Zvents, the leading local event search technology firm, announced today that it has secured $7 million in series A financing led by VantagePoint Venture Partners… The funding will be used to expand Zvents’ geographic coverage to major metro areas across the United States, and to grow its technical and business staff.
Founded in March 2005… the company has developed the Zvents Media Platform… that provides next-generation local search and targeted advertising capabilities for local web publishers… The platform was launched with the San Jose Mercury News in July 2006, and has since rolled out with the Denver Post, Miami Herald, and Contra Costa Times. Forthcoming 2006 metro launches include Boston and greater Los Angeles.
Further…
“Local is a huge growth area on the Internet today, for both relevant content and targeted advertising,” said David Carlick, Managing Director at VantagePoint Venture Partners. “Zvents’ search, content, and advertising solutions are enormously valuable to media firms looking for ways to become more relevant to their audience, and better monetize their content.”
Dot.com titans are hard at work to tie into the millions of small and medium businesses (SMB or SME) in the United States. I recall a Business 2.0 article that pegged the Yellow Pages as a $15B/year industry… that’s all paper, not online. And Peter Krasilovsky reported today about Google’s efforts to provide micro-websites to potentially millions of small businesses that otherwise have nothing to link to (and therefore can’t buy advertising space from Google).
Google’s head of SME product development, Dan Rubenstein, speaking at The Kelsey Group’s ILM event in Philadelphia, said that Google is going to meet SMEs halfway to get them to actively market themselves on the Internet. Google is developing several new products specifically with SMEs in mind (and may have quietly launched them).
First, it is rolling out microsites to help the SMEs that don’t have a website but want to advertise on Google – a group that potentially represents at least 50 percent of the 12 million + SMEs in the U.S with ad budgets. Without a URL and website to link to, of course, ad campaigns on Google are highly limiting.
Rubenstein noted that SMEs would have at least five templates to choose from.
Front Porch Forum’s sponsorship program (under development) is aimed at the micro-to-small end of the business spectrum, and, therefore, we’re expecting that few will have a web presence, nor care to have one. The three-man roofing contractor, the neighborhood daycare, the one-woman tax preparer, the corner store and autoshop. They’ll be able to advertise very cheaply in one or more neighborhoods in one-month increments. We haven’t really started talking about this publically yet and already two dozen businesses joined our waiting list. And since it’s nearby businesses sponsoring the surrounding neighborhood forums, there’s less need for each small enterprise to have a website… just “Special this week at Jerry’s Gulf this month: $20 oil change for members of this neighborhood forum.” And everybody knows that Jerry’s is up on the corner. Stay tuned!
Rob Maurizi just forwarded this piece from Time magazine (Europe Edition) by Grant Rosenberg about Peuplade:
Just two months old, Peuplade enables users to find like-minded Parisians in their own neighborhood, or even their own building, to schedule a range of activities, including after-work drinks, jogging groups and block parties. Already some 40,000 people have signed up and participated in more than 1,100 events around town. A rollout in other French cities is planned soon.
That’s an amazing start! Rosenberg goes on:
Beyond recreation and socializing, the site also promotes exchanging small services like babysitting and visiting isolated senior citizens. “In Paris, we don’t have the habit of really knowing our neighbors,” explains one of Peuplade’s founders, Nathan Stern, a sociologist by training. “Our website is about establishing community interaction not based on looks, background or politics, but by virtue of being nearby.”
That last quote could be said for Front Porch Forum too. Now where did I leave my college French? Peuplade looks impressive, but it’s impenatrable to the likes of my English-speaking self.
Peter Krasilovsky reviewed Tom Grubisch’s new article on local online efforts today:
Community networks, or “we networks,” are so poorly used that they tend to really be “me networks.” That’s the gist of a new article in Annenberg’s Online Journalism Review by Tom Grubisch, who revisits the subject a little more than a year after first looking into it.
A person need not search too hard to find such services that seem a mile wide and an inch deep. Grubisch’s piece devotes a few paragraphs each to ten examples of local citizen journalism sites. iBattleboro gets a decent review (gotta love those crazy Green Mountain boys and girls), but not so for most of the others.
This brings to mind (hold on, this is a stretch) the first years of minivan production. Some manufacturers started with the tried and true full-size van or pickup truck and nipped it down to a slightly smaller version. Others started with a car chasis and built it up. On the surface the two minivan types appeared very similar, but, of course, they were quite different… one drove like a truck, the other more like a station wagon. Ultimately, a new creature evolved, borrowing from both approaches… a true minivan. It’s now part of the automobile landscape.
So, to local online efforts… some are mini-versions of something much bigger and beefier, e.g., Backfence, which looks like a local online newspaper. Others approach from a grassroots level, where the content is intended for a few hundred households, more a neighborhood newsletter… Front Porch Forum is coming from that angle.
Are these both “minivans” or two different things? The first tends more toward citizen journalism, the latter toward community-building within neighborhoods. Will the two approaches converge? Will one or more of these models become part of the “permanent” online landscape?
I tend to think that journalism requires professionals at its core, but the volunteer bloggers and online others provide a great service in keeping the pros honest and on their toes (and more). So, for my local news, I prefer a mix of local professional outlets and citizen efforts.
On the tiny end of the scale, most people want to know what’s happening on their block, and the only people who can deliver that content are their neighbors. Early success of Front Porch Forum and other neighborhood-level services seems to back that up.
An article in The Birmingham News by Hannah Wolfson last month (thanks to Keith Hampton for pointing it out) outlines neighborhood-level online activity around Birmingham, Alabama. The stories she relays are happening with Front Porch Forum neighborhoods too… very similar.
They’re part of a growing movement across the metro area, where residents are turning the Internet into a virtual back fence, sharing issues ranging from break-ins to home sales to the latest gossip.
“People are hungry for this. People are concerned about their community,” said Robin Schultz, who founded Bluff Park’s Web site in August after an armed robbery at a nearby Piggly Wiggly. “They just don’t have a way to address these concerns, and the Internet provides an avenue for people to communicate in their little portion of the world.”
“Everybody’s so busy these days,” said Matthew Coleman, a resident of South Avondale who started an online forum for his neighborhood in July. “Most everybody has access to the Web, so it’s a good place to store phone numbers and have a list about who’s a reliable contractor and who’s not. It’s like a small little neighborhood library.”
The Front Porch Forum model works great in residential areas dominated by families, and now we’re seeing it work in more urban, rural and small town settings. The need to connect with neighbors appears to flow across many parts of U.S. society at this time. More from the Birmingham article:
Such groups help neighbors form closer bonds, said Keith Hampton, a professor at the University of Pennsylvania’s Annenberg School of Communication who has been researching neighborhood forums for eight years.
He said the forums work everywhere from dense urban locations to far-flung suburbs.
“People in the United States do not spend a lot of time socializing with their neighbors,” he said. “It’s been in decline for 30 years. I would like to think that this is an opportunity to change that.”
The article goes on to mention neighborhood online efforts that cover small condo developments, up to larger suburban neighborhoods of 830 houses. While some of the internet groups seem to focus on business (condo association meeting minutes), the more vibrant ones address the human need to connect with those around you:
Mark Coby, who started a Web site for the Inverness Homeowners Association, said the need for more community contact became clear to him after the terrorist attacks of Sept. 11, 2001. “You could start at home by knowing your neighbors a little bit better,” he said. “Today it’s real easy not to even contact your next-door neighbor if you don’t have some kind of common bond,” he said. “It’s kind of nice to know who lives in your neighborhood.”
Finally, people think there’s more opportunity for this kind of activity:
Buoyed by his success, Allen’s now trying to link all 99 of the city’s neighborhoods and help those who don’t have a Web site build one. “The more we get out the information, the better armed we are,” he said.
Recently, Peter Krasilovsky noted in The Local Onliner that Backfence.com is finding success with it’s “hyper-local” online newspapers (content supplied by local volunteers). Backfence attracted a $3M investment over the last year and now is operating in 13 communities. Further…
Usage-wise, more than 10 percent of local residents in the site’s communities are logging on, and one percent are posting. “We don’t have as many posts as we’d like to have,” but the site has made real inroads in its communities, she says.
It’s a bit apples-to-oranges, but Front Porch Forum had 10% of Burlington, VT households on board within two months of launching… and for a tiny fraction of the investment. Our most successful neighborhoods have 80% of the households registered.
Also, on the issue of scale, The Local Onliner reports about Backfence…
One [lesson learned] is that a hyper-local site had better be scoped along hyper-local lines. “Arlington hasn’t done as well as Bethesda because it is a bigger area,” notes DeFife. “Arlington is actually (four) communities – Clarendon, Ballston, and North and South Arlington. It shows us what (is likely to) happen when we go into counties,” and that it important to keep the hyper-local focus.
If that’s “hyper-local” then I’m not sure how to describe Front Porch Forum’s target scale… micro-local?
Regardless, I’m fascinated to see the variety of approaches. Different strategies will work in different places.
Ghost of Midnight is an online journal about fostering community within neighborhoods, with a special focus on Front Porch Forum (FPF). My wife, Valerie, and I founded FPF in 2006... read more