Category Archives: Community Building

Challenging Conventional Web 2.0 Wisdom

Posted on Tuesday, October 14, 2008 by 1 comment

A friend jokingly refers to Front Porch Forum as the “anti-internet” and he got me thinking.  I ended up with the chart below comparing conventional wisdom for much of “Web 2.0” vs. FPF.

FYI, Front Porch Forum hosts networks of online neighborhood forums that blanket metro areas.  In our Chittenden County, VT, pilot, 11,000 households subscribe, including one-third of Burlington.  People connect with neighbors and build community through the exchange of postings among clearly identified nearby neighbors.

So, Peter Kafka got me thinking more with his post on Silicon Alley Insider the other day, in particular this gem…

It’s counterintuitive, but during an up cycle people accept conventional wisdom, and during a down cycle people challenge it. That’s good. Very good. And the cycle will winnow competition.

Well… an upside to our economic crisis!  A year ago during good times a few Web 2.0 experts took a look at Front Porch Forum and each, in his way, told us that we needed to get in line and look more like the left column above.  And just in the past week I’ve heard from some folks in the same crowd and they’re showing up with open minds and probing questions.

Riding the adoption bell curve

Posted on Tuesday, October 14, 2008 by No comments yet

A posting on TechCrunch came with this nifty illustration about adoption of new online services the other day…

… customers and word-of-mouth referrals travel from left to right along a bell curve that starts with Innovators and Early Adopters, peaks with the Early Majority and the Late Majority, and finally permeates with reaction from Laggards.

If I read this right, the author is claiming that Digg and Twitter have about 16% market penetration.  In a previous posting here, it was noted that Digg has 30 million monthly visitors, with 3 million of them registered users.  Considering just the U.S. population (300 million), wouldn’t that put Digg between 1% and 10% penetration?  That is, still far from moving out of the Early Adopter range?

Nearly 20% of our pilot area subscribes to Front Porch Forum, including 33% of Burlington and better than 90% of our leading neighborhoods.  That puts the bulk of our service in the Early Majority area, with our best neighborhoods pushing through the Late Majority and into the Laggards.

WeAre.Us kin to Front Porch Forum?

Posted on Tuesday, October 14, 2008 by No comments yet

When I read this piece in TechCrunch the other day, the similarities to Front Porch Forum‘s (FPF’s) model added up.

WeAre.Us wants to help. It is a platform of 16 social networks that connect people with chronic illnesses.

FPF’s pilot is a platform of 130 online neighborhood forums.

In contrast to health platforms… which serve as a contact point for health-related topics of any kind, WeAre.Us connects people affected by severe illnesses only… rather than create an all-encompassing site, WeAre.Us decided to take more of a niche social network approach.

FPF focuses on neighbor connection and not in generating its own content.  We’re neighborhood social networks.

The subsites… run on the same core engine but are independent from each other.

FPF neighborhood forums stand alone but all run on the same engine.

WeAre.Us tries to avoid Ning-like scattering effects by allowing users to create communities only if more more than 1,000 members can be expected… The approach seems to work: While Ning has over 50 Crohn’s-based (mostly inactive) micro social networks, for example, WeAre.Us’ single Crohn’s community boasts over 2,000 members… expecting to pass the 10,000 member mark this month (for all of WeAre.Us).

I recall a site somewhat similar to FPF that boasted 5,000 neighborhood groups across North America… and only 10,000 members… sounds like the Ning example.  FPF currently has 11,000 subscribers in its pilot area of 60,000 households, including one-third of Burlington, VT.

CMO Robert Patterson says another differentiator is the active, individualized support the company provides all WeAre.Us members.

FPF offers hands-on community management and customer service.

Web 2.0 for the rest of us?

Posted on Thursday, October 9, 2008 by 3 comments

Caroline McCarthy reports today on CNET News

LONDON–Digg founder Kevin Rose had a message for the audience at the Future of Web Apps conference on Thursday: It’s time to grow up.

“We have to do better,” he said in his talk, called “The Future of News,” and said that it’s time for the social news site that he founded in 2004 to to expand beyond the geek set and get some real-world relevance. “Why click a button and make the number go up by one? Why does that matter?”

Digg, after all, gets more than 30 million monthly visitors, but Rose said that the site only has slightly over three million registered user accounts–those are the people actually “Digging.” That indirectly confirmed what Digg critics hve been saying all along: that it’s reflective of only a tiny and vocal subset of the Web, resulting in a heavy bias toward anything iPhone, anything Linux, anything Barack Obama, and plenty of wacky local news stories.

I’ve been fortunate to speak to many groups over the past year or so, and I frequently survey each crowd about technology and services that they’ve (1) heard of, and (2) use.  Routinely, only one or two hands will go up for Twitter, RSS, LinkedIn, Digg, Flickr, Delicious, etc. to my first question.  But almost no one ever admits to using these tech media darlings.  Meanwhile, it’s not unusual in talks with local groups within our pilot area to have half of the hands reaching for the ceiling when I ask about Front Porch Forum.

Kevin Rose’s call above seems on target to me.  When you offer a service globally, it’s not outrageous to find a million tech professionals and hobbyists to jump on board.  But try raising an online crowd within a local community… especially one that stays plugged in over time… very difficult.

In our pilot area, more than 11,000 households subscribe to Front Porch Forum, including one-third of Burlington, VT.  We have people in their 80s using FPF.  I spoke with a homeless person the other day who’s on board.  College students love FPF.  And we have droves of non-techie grown-ups… folks who are too busy with their lives to look into why they should tweet or digg.  Busy or not, they do know that Front Porch Forum is the place to turn to borrow a couple saw horses, find a babysitter, recommend a roofer, learn about a rash of break-ins, give away their couch, buy a bike, hear from their school board member about the budget, etc.

I’m looking forward to more online offerings aimed at the rest of us… not just the heavy tech consumers.  Of course, it’s tough for the traditional and new media, as well as funders, not to be dazzled by shiny bells and whistles, especially when these sites attract a sizable group of early adopters from the global masses.  This top-down approach has worked incredibly well for Google and a host of others.  And it will continue to draw most of the media spotlight and funding.

I’m eager to see more efforts coming from the other direction — the grassroots on up and out — such as we’re doing with Front Porch Forum… the Craigslist and Angieslist approach.  That is, get traction in one metro area, then spread to others.

One night, two national awards for Front Porch Forum

Posted on Tuesday, October 7, 2008 by No comments yet

What a humbling couple of days.  I’ve just returned home from Rural TeleCon 2008.  Yesterday I led a rich discussion about local community building via Front Porch Forum with a room full of telecom professionals, and this evening Front Porch Forum collected two wonderful honors…

First, the RTC People’s Choice Award — Most Innovative, which included a $500 check.  And then, the real shocker, the RTC Champion Award ($3,000)… this is the top national award from the Rural Telecom Congress!  And a genuine honor, especially considering the caliber of the other award finalists.

Credit for FPF’s recognition is shared with many collaborators and advisers, as well as our 11,000 Chittenden County subscribers, 200 participating local public officials, 350 FPF Neighborhood Volunteers, 100 local advertisers, and many donors.  And thanks to the RTC board of directors and conference staff!

See FPF’s growing list of awards and recognition, media coverage, and member testimonials.

UPDATE: Thanks to Cathy Resmer at Seven Days for her coverage on Blurt and Vermont 3.0.

Tonic for Welsh Corgi puppy fever

Posted on Thursday, October 2, 2008 by No comments yet

Alicia wrote today from Burlington, VT…

My daughters and I had Welsh Corgi puppy fever and decided to wait until fall to find one.  Imagine my delight and surprise when a Corgi puppy showed up on our neighborhood Front Porch Forum the weekend before school started.  If we had designed our own a wanted poster he couldn’t have fit our family better.  He has been a delight.  It isn’t too much to say that Front Porch Forum changed our lives.  As an added bonus, everyone saw the posting, so he became the neighborhood’s Corgi and joined our family as a local celebrity garnering lots of well wishes!

She went on to share that she used FPF to find her lost keys (dropped when walking the new puppy) and she got four flute loan offers when her daughter’s instrument broke the day before middle school started.  This was all recent.  It’s no wonder she says…

It isn’t too much to say that Front Porch Forum changed our lives.

A new puppy in the family, found keys, salvaged music class, and more and deeper connection to neighbors and community… not bad for a month’s work.  While this is an above-average experience for our 11,000 local subscribers, it’s not unusual.

FPF BIRTHDAY AND Q AND A

Posted on Thursday, October 2, 2008 by 1 comment

Front Porch Forum is two years old!  Thanks to everyone helping this local invention grow… 11,000 local household subscribing and counting.  Recognition continues to roll in… PBS just included Front Porch Forum on its short-list of great examples of local community building online, and we’re a finalist for a national award from the Rural Telecom Congress.  http://frontporchforum.com/blog/recognition-and-awards

We get questions…

QUESTION – My friend Sally is not on Front Porch Forum yet, and she swears she’s never heard of it!  But I know I told her to sign up months ago.  What gives?

ANSWER – We hear this kind of thing every day.  While one in five Chittenden County households subscribe to FPF already, that leaves LOTS of people who are not on board yet.  And we depend wholly on our members to spread the word.  Most people need to hear about something like this 7-8 times before they actually register.  So please… reach out today to everyone on your local e-lists (any resident of the 19 towns within Chittenden County are welcome to join this free service)… send them a note encouraging them to join FPF at http://frontporchforum.com Thank you!

QUESTION – Does FPF really work?

ANSWER – Oh yes!  Quotes from FPF members…

  • “Because of Front Porch Forum we found our lost cat! Home safe and sound now!”  -Ila Abramson
  • “Front Porch Forum exponentially multiplied our community’s response to the fundraiser for a neighborhood child battling cancer.”  -Vince Brennan
  • “I was overwhelmed with 15 offers to loan a post hole digger… thanks to Front Porch Forum!”  -Doug Graver
  • “We sold our minivan today to a neighbor through Front Porch Forum. More people called from FPF than from the Burlington Free Press, Cars.com and Craigslist combined.”  -Wolfgang Hokenmaier
  • “More than 80 people turned out for the Neighborhood Planning Assembly… thank you Front Porch Forum.”  -Linda Deliduka
    Lots more… http://frontporchforum.com/testimonials

QUESTION – How can I reach people beyond my own FPF Neighborhood Forum?

ANSWER – Join the FPF Neighborhood Volunteer Forum.  More than 350 local FPF members/boosters participate in this online exchange of county-wide postings… and many volunteers forward what they find there on to their neighbors via FPF.  http://frontporchforum.com/tour/volunteers.php

QUESTION – Can FPF really make a difference?

ANSWER – Well, PEOPLE can and do make a difference when they have easy access to their nearby neighbors.  Some recent discussions on FPF…

  • Essex Junction shooting leads to a neighborhood watch forming and a block party getting organized to help nearby neighbors get to know each other.
  • About 40% of Westford households participate in discussion about town meeting vs. Australian ballot through FPF.
  • Richmond rallies to deal with bridge closure.  Local officials, businesses and citizens turn to each other through FPF.
  • Winooski residents debate City leadership issues.
  • A South Burlington neighborhood starts sharing “Local Secrets”… under-appreciated restaurants, “hidden gem” tailor, etc.
  • Burlington Old North End residents challenge police response to car break-ins.
  • Burlington South End neighborhood debates offensive/clever name of new pizza joint.
  • Burlington New North Enders use FPF to question development of little-known disc golf course being built in Leddy Park.
  • Burlington Hill residents work with police through FPF to catch vandals.
    More… http://frontporchforum.com/blog/?cat=9

QUESTION – How does FPF pay the bills?  And, can businesses reach customers through FPF?

ANSWER – Front Porch Forum sells ad space to local businesses to generate much of its income.  And we’re hearing back from these advertisers (75 and counting) that they are getting solid results.  We have a handful of ad slots still open for this fall for any businesses or nonprofits interested.  And to everyone else reading, please support the FPF sponsors by clicking on the links in their ads and checking out their offerings.  Learn more… http://frontporchforum.com/sponsorship/sponsors.php

QUESTION – I’m not receiving my FPF neighborhood forum anymore.  Help!  [okay, that’s not a question.. ]

ANSWER – Please check your FPF account and keep your email address current.  Also, check your spam filter… PLEASE train it to allow/whitelist incoming messages from frontporchforum.com  Details.. http://frontporchforum.com/faq/#20

Here’s to a colorful fall!

Financial blow softened for those who’ve invested in community

Posted on Monday, September 29, 2008 by No comments yet

Millions of middle class Americans are watching their savings shrink dramatically in the Wall Street debacle unfolding before us.  Much is being written and said about it all… lots to digest.

But one angle I’ve not come across yet is the strategy that a small but growing number of people are employing… to invest more personal resources into building community, even at the sacrifice of their short-term savings.  Put another way… to shift financial capital into social capital.

When hard times come, having plenty of cash helps, of course.  But so does having a strong community.  Having a network of close local friends, living in a supportive neighborhood, being part of a stable town with good schools… all of these “assets” can help cover real needs.

Front Porch Forum is in this business.  It helps people invest in community and realize genuine gain from it… economic, social, emotional, and more.  More later…

One of ten neighbors respond to request posted on FPF

Posted on Sunday, September 21, 2008 by No comments yet

I don’t have much data about the multiplier effect of Front Porch Forum, that is, how much off-forum activity does an FPF posting stir up?  So I was interested to read the following from Mike in Burlington’s South End.  His small neighborhood of 120 households has about 70 of those subscribing to their FPF neighborhood forum.  And in response to his request for a good mechanic?  Nearly one of ten responded with a personal recommendation!  That’s typical from what we hear.

Hi neighbors, I received a lot of responses regarding mechanics last week, and also had a request from Sandra to share what I learned.  Here’s what folks had to say:

Katharine says: “we went to the other Kaigles and have had good luck, plus they sell fine xmas trees in nov.  they seemed to honor Christian’s work and were sort of in a position to help the customers that were formerly from RKaigles.”

Ryan says: “I’ve used the guy down at the Rotary for several small jobs….brakes, suspension…things of that nature.  There not set up to do alignments or machine work so you may need to find another place for those items.  What I do like about him is how he goes over the car with you to show you the problem and his hourly rates are pretty low, 45/hr last time I checked.”

Stephanie says: “I highly recommend bringing your cars to SVS on Batchelder St, just off Home Ave.  Darren is the main guy there and he is fantastic.  As a fairly naive, female car-owner it was important to me to find a straight-forward, no-nonsense mechanic.  SVS is the real deal.  I have had a few instances where the dealer has told me it would be over $1200 in work and Darren has taken care of it for $400.  And it’s a no-frills kind of establishment.  He’s a bit gruff, but I take comfort that I’m not paying for a socialite, I’m paying for quality work.”

Tom says: “I have been pleased with the work of Double G Auto on lower Birchcliff Pkwy. They used to run the Rotary Gulf, until 2-3 years ago. I have been pleased with their reasonable, quick and well done work on our 13 and 9 year old foreign cars. Hope you find this useful.”

Patricia says: “‘double G auto’ on birchcliff pkwy (behind champlain chocolates) is where i go and would highly recommend them.”

Mary says: “I use Double G Auto (Gary Sylvester) at 43 Birchcliff Pkwy (which is real close).  He used to be Rotary Gulf but wanted to do auto repair without pumping gas.”

PBS offers Examples of New Media aiding Local Communities

Posted on Friday, September 19, 2008 by No comments yet

Mark Glaser, New Media Expert for PBS, offers examples of the internet serving local communities…

That’s heady company for FPF… two nationally known Knight Foundation grant recipients.  Everyblock and Spot.Us are both exciting projects.  See Mark’s comments for yourself…