Category Archives: Community Management

Election season swamping FPF…

Posted on Monday, November 3, 2008 by No comments yet

I, for one, am looking forward to November 5… that’s right, the day AFTER the big election.  Front Porch Forum has been swamped with postings from citizens and elected officials alike… advocating for and against candidates and ballot measures.  The State Rep. race in Chittenden 3-04, the police station building site in South Burlington and on and on.

And I know I’m not alone.  Many of our subscribers love the political back and forth, while others are clearly fed up and ready to move on.  I got a lovely note today from an FPF member in South Burlington that was a pleasant surprise…

The other day, I decided to resist posting my emotional response to [a City Councilor’s] posting re. a police station on the Calkins Natural Area.  I was very angry, feeling that [he] misused a position of power to promote something that is very politically controversial.  I had considered using the FPF in the same way and decided that my neighborhood forum is a “place” for me to share and gather information on topics or issues that relate to our neighborhood and it isn’t a “place” for me to lobby my neighbors for one position or another. (Even though, our neighborhood probably has the most to lose on this specific topic.)  And… since [his] posting is out there, I may very well post my position, too.

Anyway, I want to say thank you for your commitment to FPF and what it provides all of us.  It is almost impossible in this era, to build a sense of “neighborliness”.  I’ve lived in my neighborhood for over 14 years and the FPF has introduced me to neighbors I would otherwise never know.

Sometimes, when we have responsibility for providing or “facilitating” a service and we have negative reactions to the facilitation, we wonder if it’s appreciated.  I want to tell you, it is.

Thank you for facilitating our ability to being good neighbors.

Don’t forget to vote on November 4!

Pay-per-post comes to Angie’s List?

Posted on Tuesday, October 14, 2008 by No comments yet

Peter Krasilovsky reports today

Getting people to submit reviews is hard. We’ve seen incentives such as $5 coffee cards (a lot), $10 gas cards, and direct donations to charity (InsiderPages‘ current model)…

This month, Angie’s List, a paid service founded in 1995 that counts 650,000 members… launches a review campaign with the biggest review incentive we’ve seen yet: a free Flip video camera for 15 submissions. The camera is worth about $120. Reviewers also get entered into a $5,000 sweepstakes.

The twist is that all 15 reviews must be for local services, and three of the submissions must be for Angie’s new medical category. The reports on Angie’s List aren’t likely to be rushed affairs, since each one follows a template with six questions — and your name is on it.

Whether you call them the “Three Ms” – members, messages and moolah – or the “Three Cs” – community, content and cash – one of the three critical elements to any Web 2.0 site is “user generated content.”  Those with the magic attract content, while others pay for it.  Some people get bent out of shape about this kind of thing… see it as a sin against all things webby and wonderful.  Not me.

Angie’s List is an established successful big business.  They charge people to participate and now they pay  people in certain cases to write their reviews.  This seems similar to the business of publishing as we’ve always known it… a publisher pays a writer to write and then sells the writing to readers for a fee.

Front Porch Forum does not charge its members to participate… to read or to write… although we have given away a few donated ball game tickets and gift certificates in raffles among members who posted recently.  Who knows what the future will bring?

I think we’ll see more and more experiments among Web 2.0 sites to capture a greater share of the three Cs.  Or is it the “Three Rs?”  Readers, ‘riters, and revenue.  Gotta have lots of all three!

UPDATE:  Andrew Shotland chimed in too.

WeAre.Us kin to Front Porch Forum?

Posted on Tuesday, October 14, 2008 by No comments yet

When I read this piece in TechCrunch the other day, the similarities to Front Porch Forum‘s (FPF’s) model added up.

WeAre.Us wants to help. It is a platform of 16 social networks that connect people with chronic illnesses.

FPF’s pilot is a platform of 130 online neighborhood forums.

In contrast to health platforms… which serve as a contact point for health-related topics of any kind, WeAre.Us connects people affected by severe illnesses only… rather than create an all-encompassing site, WeAre.Us decided to take more of a niche social network approach.

FPF focuses on neighbor connection and not in generating its own content.  We’re neighborhood social networks.

The subsites… run on the same core engine but are independent from each other.

FPF neighborhood forums stand alone but all run on the same engine.

WeAre.Us tries to avoid Ning-like scattering effects by allowing users to create communities only if more more than 1,000 members can be expected… The approach seems to work: While Ning has over 50 Crohn’s-based (mostly inactive) micro social networks, for example, WeAre.Us’ single Crohn’s community boasts over 2,000 members… expecting to pass the 10,000 member mark this month (for all of WeAre.Us).

I recall a site somewhat similar to FPF that boasted 5,000 neighborhood groups across North America… and only 10,000 members… sounds like the Ning example.  FPF currently has 11,000 subscribers in its pilot area of 60,000 households, including one-third of Burlington, VT.

CMO Robert Patterson says another differentiator is the active, individualized support the company provides all WeAre.Us members.

FPF offers hands-on community management and customer service.

“Citizen sleuths track taggers, online” from BFP

Posted on Monday, September 1, 2008 by No comments yet

I like Joel Banner Baird’s opening in his Burlington Free Press article today…

Take notice, Burlington vandals, taggers and would-be thieves: Little Brother is watching you.

And he’s swapping notes with his (and her) neighbors — and the police — on Front Porch Forum, a community-based online network serving Chittenden County…

And he goes on to shed some light on the story we discussed here.  And I just noted a comment left on the Free Press site by wordwhip99…

The po po do the best that they can. And just like every thing else, and everyone else, there’s room for improvement. There’s good cops, and crappy ones. There’s good folks around town, and lazy uncaring ones. Etc. But what it really boils down to is that Americans seem to always rely on someone else to take care of their problems.

It’s a community problem here and cannot rely on just the cops to reduce or solve, but ALL the community members. The parents. The (failing) education system. And so on. Stop looking the other way and speak up when someone throws a candy wrapper or bottle on the ground.

Well, I could go on… I know I speak up, and I applaud others that take some kind of action, as well as Front Porch Forum.

Have you done anything to help your community today?

More on Old North End quality of life

Posted on Wednesday, July 30, 2008 by No comments yet

The depth of community running through Burlington’s Old North End is bubbling to the surface more and more these days. As discussed previously, a number of residents used Front Porch Forum to spark a discussion about drug dealing, public safety and overall quality of life issues. Some natural community organizers among them, channeled the energy evident on Front Porch Forum and organized a community meeting… held last night.

Here’s a report posted to FPF by State Rep.

Tonight’s forum was well attended and I must admit the discussion left me a bit humbled. While I get frustrated with late night walk-by noise and we’ve been talking about fireworks waking us up late at night all too many in the Old North End live with drug deals, theft and more on a daily basis.

The message from [Police] Chief Schirling was loud and clear: they need our help. Even if you know the police could not make it to your street in time to stop the disturbance they are constantly building cases and monitoring our neighborhoods to figure out where their attention is most needed.

Burlington Police at 658-2700. You might also find their Citizen’s Guide to Reporting Crime helpful.

And John Briggs reported for the Burlington Free Press too…

Crime numbers are down, yet it doesn’t feel that way for many residents in Burlington’s Old North End this summer.

Worries about the quality of life in the neighborhood are nothing new, but the approach to a variety of issues at a well-attended community meeting Tuesday, from drug sales to noise, was more “What can we do?” rather than “How can we get them?” as it was just a few years ago.

That’s great… so good to hear that the tone was mostly positive and working toward solutions. This was our goal when we took the unusual steps of suspending the topic for a couple weeks on one of the FPF Old North End neighborhood forums… it had wandered away from being civil and constructive. Encouraging results.

We’re starting to see something similar happen in Winooski now through Front Porch Forum… civil and constructive conversation among neighbors (and local public officials).

UPDATE: The Free Press published my letter to the editor today… much appreciated…

Old North Enders engaged for solutions

We were thrilled to see that local residents were focused more on “What can we do?” rather than “How can we get them?” at the recent community meeting about crime (“Old North End worried about quality of life,” July 30).

We’re humbled that thousands of neighbors have used FrontPorchForum.com to engage in civil and constructive conversation online about these persistent challenges. And we’re also glad that so many people heeded the call to move the conversation offline and engage in face-to-face dialogue at community meetings.

On the whole, we see more people getting to know their neighbors and engaging in solving local problems — a hopeful sign for the Old North End and Burlington.

MICHAEL WOOD-LEWIS
Burlington
The writer is the co-founder of FrontPorchForum.com.

What to do when a friend asks you to post her message on your FPF neighborhood forum…

Posted on Saturday, July 26, 2008 by No comments yet

We frequently are asked about what’s “allowed” to be posted on Front Porch Forum.  Here’s a sample inquiry from this morning in one of our neighborhood forums…

For Michael – or whoever does policy decisions – I’ve been approached by a colleague to use my access to the Shelburne portion of the Front Porch Forum to circulate a survey (questionnaire).  I’m not sure that celebrates the spirit of the forum and want to know what your take on that is.  I know you do some editing as to the nature of the requests that go out and the person who asked me to use my access to distribute a survey mentioned that they, for some reason couldn’t (or didn’t feel comfortable) approaching the whole network with the survey.  What’s our policy – I’m in no hurry to distribute surveys through the Forum, but respect the colleague and want to help her, IF this is not an abuse of the Forum. I can tell you more about content if this is something we might entertain further.

My response…

Thanks for your inquiry.  In short… yes, please feel free to post the survey on your own FPF neighborhood forum.

The intent of Front Porch Forum is to help neighbors connect and foster community within the neighborhood/town.  This happens when clearly identified nearby neighbors communicate online… and, when it’s working, eventually more and more offline.  So, like a good block party, we don’t care about the topics of conversation… we just want a good crowd of folks to get together online and chat… heavy stuff, light… politics, work-related… weather or speed bumps… missing cats or a found cell phone… selling your car or trying to get a summer job for your teenager… whatever folks want to post about is fair game (with a few reasonable excepts… no person attacks, and we discourage repetition).

We know FPF is successful when we get reports that the conversation is moving from the virtual to the actual front porch.

One other point… we also encourage folks to do as your colleague has done… reach out to personal networks to spread messages (lots of nonprofits do this with their events).  Again, it all goes toward nearby neighbors getting to know each other in micro-steps.  E.g., someone in one neighborhood posted an announcement for a disease fundraiser, and another neighbor (stranger) saw it this week and was delighted… her little girl has the same medical condition and now plans to connect with this person.

Neighbors use Front Porch Forum to ignite drug dealing discussion

Posted on Wednesday, July 16, 2008 by No comments yet

We love to see neighbors “hitting singles” daily on Front Porch Forum… finding babysitters, selling bikes, connecting about car break-ins and so much more. And the weekly “doubles and triples” smacked out of the infield are a joy too… e.g., several folks using FPF to organize a couple weeks of meals in support of an ailing neighbor, a citywide debate about the future of the Moran Plant, etc.

And then we have the “home run” shots like in Burlington’s Old North End recently. A weeks-long back-and-forth centered around drug dealing attracted lots of postings and some strong emotion. The results… loads of neighbor-to-neighbor discussion, involvement of the police and city councilors, media coverage, and now a public meeting is being organized to dig into the challenging issues tied up in this topic. We’re thrilled that Front Porch Forum acted as a catalyst for these concrete steps… especially the face-to-face efforts like the public meeting. At some point, it’s usually best to move these more intense discussions offline into real time and real space… I’m grateful to those organizing this meeting.

As part of all this, Seven Days published a piece this week about my decision to suspend the drug dealing discussion for a couple of weeks on the ONE Central Neighborhood Forum. The tone of the discussion was heading toward “flaming,” that is, it was devolving down to where so many online discussions go to die… personal attacks, strident statements, etc. My step brought criticism from a few FPF subscribers, which we take to heart. And it also brought lots of praise for keeping the peace. Experience predicts it was a necessary move.

Front Porch Forum is a fine place for neighbors to take on challenging subjects (and has been used that way dozens of times). And in these situations we won’t allow it to become an online shouting match among a tiny minority… there are plenty of other venues on the internet for that kind of thing… and there’s only one Front Porch Forum!

Time to watch the neighbors score some more runs on behalf of community in their neighborhoods.

UPDATE: Seven Days just published my letter to the editor

I was glad to see Seven Days’ coverage of a Front Porch Forum discussion about neighborhood drug dealing. However, the title of your article [“Moderator Shuts Down Online Debate on ONE Drug Use,” July 16] mischaracterized the situation. We were not squelching community dialogue about this important issue — just the opposite.

Front Porch Forum exists to encourage and facilitate this kind of communication. I took the highly unusual step of suspending a single topic on one of our 130 neighborhood forums for two weeks in an attempt to let tempers cool and to reclaim a civil and inclusive tone. Allowing a neighborhood forum to devolve into an online shouting match among a tiny minority of subscribers drives people away and serves no one’s long-term interest.

In fact, we’re encouraged by the results in this case. Where previously there was little talk about drug dealing, now there’s loads of it, among hundreds of neighbors, city councilors, police and others. Media is reporting on this important issue. Public meetings are in the works. Front Porch Forum was a starting point and a catalyst for this positive activity.

So I respectfully offer an alternative headline: “Neighbors Use Front Porch Forum to Ignite Drug Dealing Discussion.”

Michael Wood-Lewis
BURLINGTON
Wood-Lewis is the co-founder of FrontPorchForum.com

UPDATE 2: I continue to get lovely feedback from FPF subscribers on this issue, such as this one…

I wanted to express my support for you surrounding the recent heated discussion on our FPF.

I am a member of several listservs, and have been for about a decade. Your moderation appears to me to be very appropriate and even generous. The vigilante attitude about “dismissing” you as a moderator resulting from the alleged violations of the 1st Amendment was absurd and lacked maturity. Living in Burlington sometimes skews the lens of reality for people, and I think the most outspoken opponents to what was clearly stated to be a 2 week moratorium, not “censorship”, had no idea what they were talking about.

Please continue your fabulous work and your level of moderation. The FPF is such an incredible asset to residents and I have no idea how I lived without it before moving back here.

UPDATE 3: See this follow-up posting

Successfully Managing Online Community

Posted on Wednesday, July 9, 2008 by No comments yet

Managing online communities is a tricky business.  I’ve seen many stories in traditional media citing examples of people at each others’ throats online.  I know some elementary school PTO email groups in our area have turned so nasty that they had to be shut down.  Now today I read a blog post by Simmons Buntin on Next American City about how the challenges of managing an online discussion for a planned New Urbanist neighborhood… wow.  So even in a place where people move ostensibly to enjoy the benefits of a heightened sense of community, online discussion still turns sour?

Well, this bodes well for the Front Porch Forum model… where this negative stuff is largely absent.  We’ve worked hard to nurture civil and constructive discourse among clearly identified nearby neighbors in the 130 online neighborhood forums that we host across our pilot area (Chittenden County, VT).

In fact, today in my role as “community manager,” I had to inject myself into a thread and close it off for only the third time in a couple years and 30,000 postings.  The pattern has been the same in each case… a topic about which people feel passionate (dogs, slate roofs and historic preservation, and, recently, illegal drug activity) is introduced in an inflammatory way and people line up to take sides and start blasting each other.

We typically ask folks to keep it civil and constructive and, if they must attack, attack the idea and not people.

These steps and many others add up to only three “flame outs” in 30,000 postings… an amazing batting average so far.