Ghost of Midnight

Softening the rough edges

FPF members share how employees and volunteers are going the extra step to provide shopping experiences that now take place by phone and online.

“Yesterday I needed a sympathy card to send to a friend whose husband had died over the weekend. A generic sympathy card wouldn’t do. I called the Adamant Coop and explained what I was looking for. The volunteer who answered the phone talked me through a selection (I had a local artist in mind), walking around the store with phone in hand, describing the images. When I asked her to choose for me, she ran her ideas past a staff member, who concurred. The cards went on my account, the bag on the porch, and half an hour later, they were on my desk.

I am so grateful for these acts of kindness — for the time, the careful listening, the enthusiasm. Gesture by gesture, people are softening the rough edges of our fear and our pain.”  • Karen in East Montpelier

“I am floored by how many of you took the time to make recommendations to me for a tree removal service. Thanks so much. I very much appreciate it.” • Bob in Barnet

“Front Porch Forum is the place where you can find everything you need and then some. Recent postings and recommendations have lead me to take advantage of our local talent.”  • Barbara in Waterbury Center