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Category Archives: Online Civility

Election season swamping FPF…

I, for one, am looking forward to November 5… that’s right, the day AFTER the big election.  Front Porch Forum has been swamped with postings from citizens and elected officials alike… advocating for and against candidates and ballot measures.  The State Rep. race in Chittenden 3-04, the police station building site in South Burlington and on and on.

And I know I’m not alone.  Many of our subscribers love the political back and forth, while others are clearly fed up and ready to move on.  I got a lovely note today from an FPF member in South Burlington that was a pleasant surprise…

The other day, I decided to resist posting my emotional response to [a City Councilor's] posting re. a police station on the Calkins Natural Area.  I was very angry, feeling that [he] misused a position of power to promote something that is very politically controversial.  I had considered using the FPF in the same way and decided that my neighborhood forum is a “place” for me to share and gather information on topics or issues that relate to our neighborhood and it isn’t a “place” for me to lobby my neighbors for one position or another. (Even though, our neighborhood probably has the most to lose on this specific topic.)  And… since [his] posting is out there, I may very well post my position, too.

Anyway, I want to say thank you for your commitment to FPF and what it provides all of us.  It is almost impossible in this era, to build a sense of “neighborliness”.  I’ve lived in my neighborhood for over 14 years and the FPF has introduced me to neighbors I would otherwise never know.

Sometimes, when we have responsibility for providing or “facilitating” a service and we have negative reactions to the facilitation, we wonder if it’s appreciated.  I want to tell you, it is.

Thank you for facilitating our ability to being good neighbors.

Don’t forget to vote on November 4!


Neighbors use Front Porch Forum to ignite drug dealing discussion

We love to see neighbors “hitting singles” daily on Front Porch Forum… finding babysitters, selling bikes, connecting about car break-ins and so much more. And the weekly “doubles and triples” smacked out of the infield are a joy too… e.g., several folks using FPF to organize a couple weeks of meals in support of an ailing neighbor, a citywide debate about the future of the Moran Plant, etc.

And then we have the “home run” shots like in Burlington’s Old North End recently. A weeks-long back-and-forth centered around drug dealing attracted lots of postings and some strong emotion. The results… loads of neighbor-to-neighbor discussion, involvement of the police and city councilors, media coverage, and now a public meeting is being organized to dig into the challenging issues tied up in this topic. We’re thrilled that Front Porch Forum acted as a catalyst for these concrete steps… especially the face-to-face efforts like the public meeting. At some point, it’s usually best to move these more intense discussions offline into real time and real space… I’m grateful to those organizing this meeting.

As part of all this, Seven Days published a piece this week about my decision to suspend the drug dealing discussion for a couple of weeks on the ONE Central Neighborhood Forum. The tone of the discussion was heading toward “flaming,” that is, it was devolving down to where so many online discussions go to die… personal attacks, strident statements, etc. My step brought criticism from a few FPF subscribers, which we take to heart. And it also brought lots of praise for keeping the peace. Experience predicts it was a necessary move.

Front Porch Forum is a fine place for neighbors to take on challenging subjects (and has been used that way dozens of times). And in these situations we won’t allow it to become an online shouting match among a tiny minority… there are plenty of other venues on the internet for that kind of thing… and there’s only one Front Porch Forum!

Time to watch the neighbors score some more runs on behalf of community in their neighborhoods.

UPDATE: Seven Days just published my letter to the editor

I was glad to see Seven Days’ coverage of a Front Porch Forum discussion about neighborhood drug dealing. However, the title of your article ["Moderator Shuts Down Online Debate on ONE Drug Use," July 16] mischaracterized the situation. We were not squelching community dialogue about this important issue — just the opposite.

Front Porch Forum exists to encourage and facilitate this kind of communication. I took the highly unusual step of suspending a single topic on one of our 130 neighborhood forums for two weeks in an attempt to let tempers cool and to reclaim a civil and inclusive tone. Allowing a neighborhood forum to devolve into an online shouting match among a tiny minority of subscribers drives people away and serves no one’s long-term interest.

In fact, we’re encouraged by the results in this case. Where previously there was little talk about drug dealing, now there’s loads of it, among hundreds of neighbors, city councilors, police and others. Media is reporting on this important issue. Public meetings are in the works. Front Porch Forum was a starting point and a catalyst for this positive activity.

So I respectfully offer an alternative headline: “Neighbors Use Front Porch Forum to Ignite Drug Dealing Discussion.”

Michael Wood-Lewis
BURLINGTON
Wood-Lewis is the co-founder of FrontPorchForum.com

UPDATE 2: I continue to get lovely feedback from FPF subscribers on this issue, such as this one…

I wanted to express my support for you surrounding the recent heated discussion on our FPF.

I am a member of several listservs, and have been for about a decade. Your moderation appears to me to be very appropriate and even generous. The vigilante attitude about “dismissing” you as a moderator resulting from the alleged violations of the 1st Amendment was absurd and lacked maturity. Living in Burlington sometimes skews the lens of reality for people, and I think the most outspoken opponents to what was clearly stated to be a 2 week moratorium, not “censorship”, had no idea what they were talking about.

Please continue your fabulous work and your level of moderation. The FPF is such an incredible asset to residents and I have no idea how I lived without it before moving back here.

UPDATE 3: See this follow-up posting


Steven Clilft… neighborhoods online

Steven Clift offers an interesting post about neighborhood-level online efforts, including Front Porch Forum.  We’re looking forward to participating in a  May 7  session he’s convening in Washington, DC, at the Case Foundation.


Building Community in an e-State

Vermont is working to become the first “e-State” with availability of broadband internet and cell phone coverage across 100% of the state… by 2010. The “100% of the state” bit is ambitious and lots of people, organizations are businesses and contributing toward the realization of this goal.

The State of Vermont justifies this ambition saying it will be good for economic development, healthcare, education, public safety and more. And part of the “and more” usually includes a vague reference to the e-State being good for society and civic engagement. Can the internet and cell phones enhance the sense of community in a town? Many people feel these tools actually turn people’s attention away from local community.

The Snelling Center is stepping in to address this issue with a one-day event on May 29, 2008…

Explore public policy issues, opportunities, and potential obstacles that will arise as Vermont becomes fully connected.

  • How might civic life change in a fully connected state?
  • How will we master emerging technologies so they unite us and strengthen communities?
  • How will we address issues of privacy, equity, resistance to change, ownership, and cost?
  • How will local and state governmental units ensure that all citizens have equal access to information and participation?

Details, agenda, and registration.

The keynote speaker will be Lewis Feldstein, Co-Author of Better Together, which he wrote with Bowling Alone author, Robert Putnam. Putnam will be speaking at UVM on April 28, 2008.


Rant and Rave vs. Neighborhood Miracle

Feedback from Front Porch Forum subscribers is overwhelmingly positive.  So today’s complaint submitted by a member in Burlington’s Old North End got my attention…

Every day it seems as though Front Porch Forum, well all of us that subscribe, continue to become more and more like the “Rant & Rave” section of craigslist – as a result Front Porch Forum is increasingly more petty and negative.  It seems as though everyone climbs on a particular stream and loudly wines – Burlington Telecom is our latest victim of this electronic faceless diatribe.

So I bid FP adieu and cancel my account.  The incessant complaining is  just too much for me.
Bye.

Well… that’s regrettable.  I take this feedback seriously. I also think that a thick skin is required to engage in public discourse.  And, frankly, the tone on the FPF neighborhood forum in question is nothing like the nastiness of many online comment areas… no name calling, e.g.  Several recent postings in the neighborhood forum in question have been complaints about city services, litter, crime, etc.  But I’ve seen them as primarily constructive and civil… but I guess that’s subjective.

For the record, the other four postings this morning to accompany the one above in that neighborhood are… two follow-up points about local telecom options, a call for volunteer basketball helpers at the neighborhood school, and this gem of a follow-up of an earlier post from Matt…

Last night a miracle happened.  7 people, strangers until last night, put aside their excuses and braved the cold Vermont winter night to clean up our neighborhood.  We walked south on Elmwood, west on Peru, north on Champlain, then back to Elmwood by way of North.  Along the way we collected and disposed of 10 bags of garbage.  Despite the cold it was a good time.  Tara’s brownies flowed like a chocolate river in high flood.  The laughs were continual and of a high quality.  No cheap jokes in this bunch.  Just straight shooting zingers all the way.

Next time we’ll do a different block.  Next time we’ll have even more people, and I’ll bring prizes for the best find.*

*Prizes may consist of a high five, but it will be quality.  Seriously I have a no miss system, yes it cost me, and yes the price was worth it.

Definitely not “incessant complaining”… makes me proud to be associated with FPF’s members.


Online Civility can Promote Free Speech

Occasionally Front Porch Forum is criticized for hosting moderated online forums. The critics worry about freedom of speech… giving every hothead unlimited space to vent seems to be some kind of gold standard.

While I recognize the immense value that our Bill of Rights grants us, especially freedom of speech, I also feel that the incivility found on many online spaces stifles free speech from those of us less willing to step down into that kind of environment.

So it was heartening today to read Charles C. Haynes piece on this subject. He writes, in part,…

I want people to read The Case for Civility: And Why Our Future Depends On It, a just-released book by Os Guinness — an influential Christian writer and public philosopher… Guinness urges us to focus on the urgent question that confronts the United States and the world: How do we live with our deepest differences, especially when those differences are religious and ideological?

The answer, he argues, begins with a rejection of extremes on both sides of the culture wars. Say no to a “sacred public square” — where one religion is privileged at the expense of others. And say no to a “naked public square” — where all mention of religion is removed from public life. Both are unconstitutional and unjust.

Guinness proposes an alternative vision of America, a vision consistent with both the letter and the spirit of the First Amendment: A “civil public square” where people of all faiths and none are equally free to enter public life on the basis on their convictions and where the government neither imposes nor inhibits religion.

Among other things, a civil public square requires forging a civic agreement to uphold the rights of others, even those with whom we deeply disagree, and a commitment to debate our differences with civility and respect.

Haynes goes on to say…

Civility doesn’t mean we all pretend to agree; it isn’t “niceness” that papers over disagreements. Differences matter — and we should debate them openly and freely. But how we debate, not only what we debate, also matters.

Civility, argues Guinness, doesn’t stifle debate or dissent. On the contrary, genuine civility “helps to strengthen debate because of its respect for the truth, yet all the while keeping debate constructive and within bounds because of its respect for the rights of other people and for the common good.”


Online comments “make me sick to my stomach”

The ONE Central Neighborhood Forum in Burlington’s Old North End has been carrying on several in depth conversations lately. One focuses on neighborhood cats… trade-offs of indoor vs. outdoor cats and related issues. I’ve been impressed by how civil, constructive and caring the dozens of postings have been. A great use of Front Porch Forum.

An interesting contrast was offered today in one such post…

I have read quite a few posts on Craigslist’s Rants and Rave section about people in the old north end that have threatened and apparently followed through with killing or torturing some of the outdoor cats in our neighborhood. It just makes me sick to my stomach to think someone would do such a thing but I wouldn’t doubt it either.

I don’t intend to pick on Craigslist in particular, but this is just the kind of thing that seems common in anonymous unmoderated open online forums. Someone must have already coined a term for this phenomenon. These ground rules… unsupervised, unknown identity, anyone can participate… they seem to often lead toward this ugly side of human nature. Hardly seems the highest and best use for this amazing technology we have at our disposal.

UPDATE: Kevin’s comment below got me thinking about a couple previous postings…
Constructive war talk among neighbors
Masked marauders invade cyberspace


Google’s First Local Symposium

I’ve been reading several postings about Google’s first Local Symposium that they hosted at their HQ the other day.  Here’s one.


Google’s Vint Cerf calls for e-Respect

A friend just shared this bit from NPR by Google Vice President Vint Cerf (thanks Nancy).

Once, I was being driven by limo to a hotel in Palm Springs to give a speech. The driver appeared to be in his 60s, and I remember thinking, “How sad that he has to keep working at this menial job.” It turned out, though, that he was the retired CFO of a major Chicago-based corporation who had gotten bored with golf. He took a part-time job driving the hotel’s limo, so he could meet people and stay in touch with the world. He even ended up giving some good advice to me, a financially naive engineer.

I believe that every person deserves respect, and that I can learn something new from everyone. Now, I make a point of asking people about their stories…

He goes on to call for civility on online mediums too. Amen… that’s one of planks of the platform on which Front Porch Forum is built.